SurfRay Surges

May 24, 2010

SurfRay pinged us on May 21, 2010. We took the opportunity to gather some information about this search and content processing company. We want to break our coverage of SurfRay into two parts. In this first part, we bring you up to date on the company’s product. In the second part, which will run in Beyond Search on May 31, 2010, we take a look at some of the details of the SurfRay products. Here’s the update, which as far as we know is an exclusive look at this company.

SurfRay (www.surfray.com) has released feature-packed Ontolica 2010 containing the new Ontolica Search Intelligence module, and with support for Ontolica Preview. This recent release provides extensive reporting and analytics on search performance and SharePoint content processing. You can get more information about Ontolica here. A free trial is available from this link.

The 2010 release of Ontolica Preview, which provides native support for about 500 document formats, ranging from Office formats to vector image formats and high-fidelity HTML preview, the product also supports in-document highlighting, allows users to browse to best-bet pages inside documents, and is optimized for performance over the internet, with no client installs needed.

Having completed development on Ontolica Express, a search extension to Microsoft Search Server and Search Server Express, they have transformed Microsoft’s free search engine into a much more rich and robust solution. With important features such as wildcard and Boolean search as well as drill down and faceted search, they can provide effective solutions to the customer.

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The feature matrix shows how Ontolica adds important functionality to the SharePoint 2010 environment. Notice that the Fast Search solution lacks important out-of-the-box features such as portal usage reports and hot linked thumbnail previews.

Packaged enterprise search solutions most often equate to long and expensive customization and implementation projects for customers. SurfRay is out to change that. With a new managing director and several new releases of the company’s Ontolica and MondoSearch products they have positioned themselves for the impending release of SharePoint 2010. Soren Pallesen, the new CEO, believes SurfRay has a significant opportunity for the firm to grow.

Other search vendors add features that are hard to understand and don’t offer real value for customers. SurfRay is committed to delivering value to customers with easy to use, out of the box, and based on industry-standard technologies.

SurfRay, a Microsoft Certified Partner, can deliver tightly packaged enterprise search solutions that are rich in functionality but easy to test and install – Ontolica installs literally in 5 minutes. And in so doing, SurfRay is responding to customers move toward more packaged search products and away from expensive consulting projects.

Founded in 2000, SurfRay is a global leader in search infrastructure software for enterprises that delivers highly packaged enterprise search solutions that are easy to try, buy and install. SurfRay has more than a 1000 customers in over 30 countries and is dual headquartered in Santa Clara, USA and Copenhagen, Denmark. Their customer base includes some of the most known brands and largest companies in the world, including AT&T Wireless, Bank of Thailand, Best Buy, BMW, Ernst & Young, Ferrari, H & R Block, Intel Solution Services, John Deere, Nintendo, and the list goes on.

SurfRay is a trendsetter in packaged enterprise search solutions that takes the complexity out of deploying business search solutions. They achieve this by releasing new products and versions continuously and by focusing on geographic expansion. They have established dedicated physical presence in local markets to further build their local customer support and international reseller network, such as SurfRay UK and Ireland, SurfRay Benelux and Nordic. All this seems to be working as SurfRay recently announced over 20 percent quarter-to-quarter revenue growth.

Pallesen believes, “Today most customers are very well educated on search technology and they don’t want to be convinced that they need some fancy new techno-feature. The next new thing that truly will transform the search market and deliver substantial value to customers will be enterprise class search solutions that install and are configured as easily as Microsoft Office.”

SurfRay has a deep heritage in innovation and advanced search technology. They continue to leverage this and put valuable enhancement into packaged search solutions that makes search functional as well as easy to install and use.

Stephen E Arnold and Melody Smith, May 24, 2010

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