Intranet Waste
August 18, 2010
The intranet is a playground of opportunity for companies and employees. Easily shared data and increasing efficiency are just two of the many benefits of a smoothly functioning internal company network. However, according to one report, most of these playgrounds are overgrown with weeds and in need of repair. CMS Wire recently posted a fascinating article on the subject, “The Effective Intranet-Engaging the Employee as Customer.” The piece attempted to make several grand statements about intranets, but its most alarming point was in conjunction with a recent HR Tech News survey from 2009, “Employees Don’t Use Intranet.” These findings claimed that while half of all employees use their intranet, nearly 80% said it needs serious improvements, and we couldn’t agree more. There are many examples of intranets improving after incorporating social media and search technology, making the Intranet more like the Internet. We have a hunch that a meltdown in customer support is tough to avert.
Pat Roland, August 18, 2010
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