Azure Chip Consultant Blames Users for Lousy Search Systems
October 5, 2011
I was fascinated by a write up that perhaps incorrectly covers the recent Forrester research study “Market Overview Enterprise Search. I think the finding from the uptown consulting firm was based on independent research group and an evaluation of 12 enterprise search vendors. The vendors represented a broad spectrum of a market which is dominated by five or six firms. I admired the catholic approach and appreciated the inclusion of some systems that are likely to face tough financial challenges in the months ahead.
In the article Forrester: Enterprise Search Software Limited By User Strategy the writer breaks down the report to explain the differences in the various search providers and also provides us with some advice from Forrester for search consumers. The article states:
The report has a handful of recommendations for enterprises looking for an enterprise search product: Be firm in search requirements, conduct a proof of concept, hammer out a support and services agreement, meet with the vendor semiannually to update the organization’s plan and understand that technology is just one piece of the search puzzle. It explains that the quality of the search experience reflects the discipline with which a group manages its information assets.
Maybe it’s just me, but it seems crazy to blame search weaknesses on the discipline of the users. But intellectually it is much easier than tackling the innards, requirements, and customization of information retrieval systems. Isn’t it wonderful that search experts are so darned on the ball.
Jasmine Ashton, October 5, 2011
Sponsored by Pandia.com
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