Clarabridge Obtains a Stunning 80 Million Dollars in Funding
October 6, 2013
The increased use of social media over the past decade has led many companies to pay closer attention to customer feedback for fear of having harsh criticisms plastered all over their Facebook page and Twitter feed. In order to get a better understanding of what customers are saying, according to the recent VentureBeat article “Clarabridge Scores $80M to Evolve Customer Experience Management”, more and more businesses are investing in customer experience management software provided by Clarabridge.
In addition to obtaining $80 million in equity funding, the article states:
“That’s on top of a successful three-year period in which the company saw 150 percent revenue growth and recurring revenue growth of more than 250 percent. Clarabridge’s platform helps businesses act on what their customers are saying about them (the Voice of the Customer, in industry terms) across a wide variety of sources. It also helps organizations pay attention to what their employees are saying, which typically leads to better customer service.”
Large retailers like Walmart, Best Buy, and Dell have already bought the software and more are likely to follow their lead. However, we think its a tall order to expect Clarabridge to generate half a billion in revenues right out of the gate.
Jasmine Ashton, October 06, 2013
Sponsored by ArnoldIT.com, developer of Beyond Search
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