ISPs and Pay TV, Making Search Vendors Look Good
June 16, 2014
The article on Eweek titled Customer Satisfaction With ISPs, Pay TV the Lowest of Any Industry relates the findings of the most recent American Customer Satisfaction Index. To start, Samsung has received a higher rating than Apple for the first time ever. Samsung jumped from a 76 out of one hundred to an 81 this year, whereas Apple fell from an 81 last year to this year’s score of 79. The article also notes the other important news from the survey. It states,
“The second, particularly notable as the number of merger proposals in the federal government’s inbox increases, is that customer satisfaction with subscription TV and Internet service providers (ISPs) has sunk to a new low. So low, said the report, that these industries are the worst performing of the 43 industries the ACSI tracks… Specifically, Time Warner Cable (TWC) received the lowest score of any subscription television service, falling by 7 percent to 56 out of 100.”
ISPs and Pay TV have sunk to a new low in customer satisfaction. That makes Time Warner Cable the lowest of the low. (No surprise there if you are a customer.) Compared to these dismal findings, search vendors look pretty darn good.
Chelsea Kerwin, June 16, 2014
Sponsored by ArnoldIT.com, developer of Augmentext
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