US Government Working to Deliver Delightful Contracting Experiences
November 20, 2015
Short honk: I read a number of government-related documents each day. I came across this gem “The Current Future of 18F Marketplaces.” I marvel at the “current future” phrase. A Heisenberg moment.
Here is the passage I highlighted in government green:
Our ability to develop, manage, and scale high-quality marketplaces — and to create delightful contracting experiences — requires proper tooling. Currently, we’re in the process of developing an electronic form for agencies to initiate and execute interagency agreements with 18F so they can work with 18F more efficiently.
I like the “delightful contracting experiences.” Wow. Delightful. The other point is the reference to an “electronic form.” I recall that one agency invested several hundred million and three years of effort to put immigration forms online. I think the system delivered one electronic form with another 60 waiting to get the zap treatment.
I love that “delightful contracting experience.” When I worked at Booz, Allen & Hamilton, the delight came from winning the bid and getting a bonus.
I suppose delight can be delivered in different ways. Contracting was not on my short list.
Stephen E Arnold, November 20, 2015
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