Swiftype Launches SaaS Enterprise Search Platform
May 10, 2017
While AI is a hot commodity, enterprise search has been more of a disappointment. That is why we are surprised by one company’s confidence in the search market—KMWorld shares, “Swiftype Launches AI-Powered Content Discovery Engine for Enterprise Users.” This integration of AI into enterprise search is the firm’s first (formal) venture into cloud services. Writer Joyce Wells tells us:
With a single search, the company says, a user can locate information across accounts in Salesforce, files on Dropbox, documents in Google G Suite or Office 365, information from internal databases, and conversation threads on Gmail. Swiftype also integrates directly into apps such as Salesforce and Confluence to allow users to search and find content across all of these services without disturbing their existing workflows.
According to the vendor, the platform provides Swiftype AI-powered search applications built natively for mobile, desktop, and web browsers, as well as additional workflow integrations that allow users to search all their data from the applications they already use. There is also a Connector Framework to help quickly connect cloud-based platforms.
So far, Swiftype has integrated the platforms of Google, Microsoft, Salesforce, Atlassian, and Zendesk into their product. We also learn the company’s AI platform, dubbed Enterprise Knowledge Graph, will take into account calendar events, email content, and user behavior as crafts analyses. Launched in 2012, the Swiftype is based in San Francisco.
Cynthia Murrell, May 10, 2017
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