Google: A Trust Killer
October 22, 2018
Hey, the Beyond Search goose did not say this. The fowl in Harrod’s Creek, Kentucky, love the Google.
We did notice this statement in
It didn’t just kill Google+ or Inbox; it killed the trust of its users — specifically, the most enthusiastic and loyal among them.
The “it” is Google.
One example of killing trust involved the “future of Google”, which was Google Plus. The write up reminded me of this Google promise or assertion:
No one expects an instant success. But even if this week’s launch evokes snark or yawns, Google will keep at it. Google+ is not a product like Buzz or Wave where the company’s leaders can chalk off a failure to laudable ambition and then move on. “We’re in this for the long run,” says [then-Google+-product manager Shimrit] Ben-Yair. “This isn’t like an experiment. We’re betting on this, so if obstacles arise, we’ll adapt.”
The other example was the termination with extreme prejudice of the Gmail Inbox. Some folks loved this feature. The Beyond Search goose never used it which undermines the fowl’s credibility to some degree.
I also noted this passage, which seems designed to prevent the Google from pumping ad dollars into Computerworld:
The company’s underlying message is clear: Decisions revolve around numbers on paper, not interests of people. And nothing is sacred; whatever we’re saying today could be ancient history by tomorrow. Use our services at your own risk and with the knowledge that they may or may not be here six months from now.
Not exactly lovey dovey. Free is free, and gone is gone. Toughen up or code your own applications.
Stephen E Arnold, October 22, 2018
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