Great Moments in Customer Service: Online May Pose Different Risks
September 6, 2021
No, I am not talking about Yext’s new focus on helping customer service via a connected device better. No, I am not talking about Amazon’s paying up to $1,000 for a third party product which exhibits interesting behavior; for example, producing unexpected consequences. Yes, I am talking about a non-digital approach.
Navigate to “An Illinois Man Ran Over His Customer after a Botched Drug Sale. Here’s How Long He’ll Spend in Prison.” Note: Prison sentences in the Land of Lincoln can be malleable. Take terms with both salt and furikake.
The write up reports as “real” news:
Macon County Circuit Court Judge Thomas Griffith sentenced Christopher Castelli on Aug. 24 to a maximum of nine years in prison according to the plea agreement he made with the district attorney’s office. Initially, Castelli was charged with reckless homicide, but the charges were dismissed. Instead, he accepted a plea for leaving the scene of an accident resulting in the death of Alisha Gordon, 27.
Interesting. Honest Abe might wonder about this sentencing and its dismissal. For now, online customer service does not pose this type of risk to customers.
Stephen E Arnold, September 6, 2021
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