Are HP, Google and IDC “Out of Square”?
August 2, 2014
Editor’s note: These three companies are involved in search and content processing. The opinion piece considers the question, “Is management unable to ensure standard business processes working in some businesses today?” Links have been inserted to open source information that puts some of the author’s comments in context. Comments about this essay may be posted using the Comments function for this blog.
Forgetting to Put Postage on Lots of Letters
I read “HP to Pay $32.5 Million to Settle Claims of Overbilling USPS.” (Keep in mind you may have to pony up some cash to access this article. Mr. Murdoch needs cash to buy more media properties. Do your part!)
The main point of the story, told by “real” journalists, is that the company failed “to comply with pricing terms.” The “real” news story asserts:
The DOJ also alleged H-P made misrepresentations during the negotiation of the contract with the USPS regarding its pricing and its plans to ensure it would provide the required most favored customer pricing.
I suppose any company can overlook putting postage on an envelope. When that happened to me in my day of snail mail activity, my local postmistress Claudette would give me a call and I would go to the Harrod’s Creek post office and buy a stamp.
I am no big time manager, but I understood that snail mail required a stamp. If you are a member of the House or Senate, the rules are different, but even the savvy Congressperson makes sure the proper markings appear on the absolutely essential missives.
My mind, which I admit is not as agile as it was when I worked at Halliburton Nuclear Utility Services, drew a dotted line between this seemingly trivial matter of goofing on an administrative procedure and the fantastic events still swirling around Hewlett Packard’s purchase of Autonomy, a vendor of search and content processing software.
A number of questions flapped slowly across my mind:
- Is HP management becoming careless with trivial matters like paying $11 billion for a company generating about $800 million in revenue and forgetting to pay the US post office?
- Is the thread weaving together such HP events as the mobile operating system affair, the HP tablet, the fumbling of the Alta Vista opportunity, and the apparent administrative goofs like the Autonomy purchase and this alleged postage stamp licking flawed administrative processes?
- What does the stamp sticking, Autonomy litigating, and alleged eavesdropping say about the company’s “git ‘er done” approach?
The attitude may apply to confident senior managers with incentives to produce revenue. Image source: http://profileengine.com/groups/profile/420722222/larry-the-cable-guy-for-president
I don’t think too much about Hewlett Packard. I do wonder if HP is an isolated actor or if companies with search interests are focusing on priorities that seem to be orthogonal to what I understand to be appropriate corporate behavior. One isolated event is highly suggestive.
But what do similar events suggest? In this short essai, I want to summarize two events. Both of these are interesting. For me, I see a common theme connecting the HP stamp licking and the two macro events. The glue fixing these in my mind is what seems to be a failure of management to pay attention to details.
But first, let’s go back in time for a modest effort penned by Edmund Spenser.
Read more
IDC Attivio Report Spotted by a Librarian
July 1, 2014
Who gets the $3,500?
News and an unwelcome surprise for me a few days ago. I am now an Amazon author. I had no idea I had attained that status.
An MLS—a law librarian, no less—spotted a report with my name and that of an IDC professional on the Amazon Web site. I took a look this morning (July 1, 2014, 7 am Eastern) and sure enough, an IDC report using my proprietary information is for sale. The price? Only $3,500. Seems fair if one is uninformed I suppose.
Here’s the url http://amzn.to/1k9xhQV to the report authored by an IDC “professional” named Dave Schubmehl, a former OpenText employee. If you want to buy a $3,500 copy of the IDC version of my work, carrying the IDC professional’s name, and the IDC copyright, go now to http://amzn.to/1k9xhQV. I suppose someone at IDC will do the “oh, my goodness” thing and the report will disappear / go away like some listings in the Google index for European individuals uncomfortable with what’s online about them.
A thought: Odd. I don’t recall signing a contract with IDC for my work. But as a person within a whisker of 70 years old, I am pretty sure that the IDC have a massaged explanation. I assume that the sale of my information on Amazon is one of those actions that big companies sometimes take without operative internal checks and balances. The need for revenue has interesting effects I think.
Flashback: Pat McGovern, founder of IDC, once spoke with me about joining IDC. I elected to pass on his rather unexpected and generous offer. I was nervous about Mr. McGovern for no specific reason, his publications’ editorial approach, and his consulting operation. That was 25 years ago, maybe more.
With the dust up between Amazon and certain “real” publishers like Hachette, maybe Amazon is on the right track to cut out the traditional publishing intermediaries. So far as I know, Amazon has not intentionally violated my rights. I wonder who or what action caused a report with my name to appear in the digital WalMart.
Is Amazon comfortable with the sale of my work without my permission? Is IDC? Am I? Good questions. When one purchases information from a consulting firm, it may be a good idea to ask these questions:
- Who did the research?
- Who wrote the report?
- Who gets paid?
- Are contracts in place?
- Is the information filtered for advertising purposes?
- Do consulting clients get to speak with the people who did the research and analysis?
If I were still working at Booz, Allen & Hamilton, I would be darned sure that I had my ducks in a row before selling another person’s work with a Booz, Allen logo and employee’s name on the document.
The IDC report title page showing my colleagues’ and my work as Dave Schubmehl’s. Note the IDC logo and title. Believe it or not, IDC sent me this document even though I had no contract or guarantee of remuneration. I am trying to convince myself that IDC just forgot about a contract, payment, and my rights and those of my researchers.
Dr. William P. Sommers, my boss at Booz, Allen would probably invite the person recycling another’s work without following procedures to find his or her future elsewhere. (Translation: Get fired immediately.) That may be one small difference between certain consulting firms and pay to play companies that sell consulting services?
A New Era: Ah, times have changed. Misinformation, disinformation, and reformation seem to be more and more prevalent. But what I can do is ask questions; for example, Is IDC’s Dave Schubmehl an “expert” doing his own work? Is the Amazon listing a fluke? Is a big magazine and consulting company chasing revenues using interesting methods?
If you want free Arnold reports, just navigate to www.xenky.com/vendor-profiles. You can even look for brief profiles without charge in Beyond Search.
And if you believe you have a legitimate reason to want information about Attivio (a company awash in venture funding with its open source, proprietary code, business intelligence model), you may write me at seaky2000 at yahoo dot com.
I will — on a case by case basis — evaluate each request. If your email stating your need for an unfiltered Attivio profile makes sense to me, for free I will provide a rough draft of an ArnoldIT in-depth Attivio report. Also, if you want free search and content processing profiles, you can check out write ups like the AeroText story and 11,000 other search- and content related stories in Beyond Search or peruse the list of free profiles at www.xenky.com/vendor-profiles.
Stephen E Arnold, July 1, 2014
IDC Report on Lucene Revolution
July 15, 2013
Lucene Revolution 2013 was a huge success, bringing together a variety of brilliant minds all focused on bringing out the potential of Apache Lucene Solr. LucidWorks is the main sponsor of the recurring event, one of the biggest in the world focused on open source search technology. Now a huge endorsement has come in through the venerable organization, IDC. Read more about their report in the release, “IDC Report on Lucene Solr Revolution 2013.”
The release has this to say about Lucene Revolution 2013:
“The conference produced an amazing set of videos and slides presenting the best thinking on search technology. IDC analyst David Schubmehl recently wrote a report discussing why the Lucene/Solr Revolution Conference 2013 is an excellent example of the increasing maturation and acceptance of open source search technologies within organizations. In this report you will find several examples and case studies of companies and organizations using Lucene/Solr.”
Interested readers can register for free to read the full IDC report. This is just one more way that LucidWorks continues their support of the open source search developer community. European followers should stay tuned for the upcoming Lucene Revolution EU event happening in Dublin in November.
Emily Rae Aldridge, July 15, 2013
Sponsored by ArnoldIT.com, developer of Beyond Search
IDC Publishes Polyspot Vendor Profile
August 22, 2012
IDC published “Polyspot: Unified Information Access Vendor Offers Flexibility and Performance.” The vendor profile is part of IDC’s open source search series. The document includes IDC’s opinion of the vendor, an overview of the company, its management, and its strategy. The profile explores the future outlook for the company and provides essential guidance about the privately-held firm. Earlier in August 2012, IDC published a vendor profile about LucidWorks.
The report was written by Sue Feldman and Stephen E Arnold with additional assistance provided by Dave Schubmehl, Constance Ard, and Dr. Tyra Oldham.
Stephen E Arnold said:
The emergence of open source search is one of the more notable developments in information retrieval. In the last two years, acquisitions of proprietary search vendors have created an opportunity for open source search solutions. Traditional vendors of closed search systems now face innovators such as LucidWorks and Polyspot. These and a dozen or more other commercial firms offer the cost and technical benefits of open source software as well as robust professional services. Open source search vendors provide viable alternatives to such solutions as HP Autonomy and Oracle Endeca. The many small, Independent vendors of proprietary search technology now face the formidable task of competing with with such companies as IBM Vivisimo and Microsoft Fast as well as solutions from fast-growing open source search providers.
He added:
IDC has licensed ArnoldIT’s exclusive research about open source search and content processing. In addition to the profiles created for IDC, ArnoldIT offers an open source sector analysis which compares the functionality of open source search technology with that of proprietary search vendors. In addition, ArnoldIT maintains a competitive matrix which allows a procurement team or investor to compare market strategies of each vendor with the firms’ actual technical capabilities.
Stephen E Arnold’s publications AppRapids, Beyond Search and Open Search News provide up-to-the-minute coverage of business and technical developments in open source search and content processing.
The new IDC open source search reports represent an important milestone in coverage of this disruptive sector of information retrieval. For more information about ArnoldIT’s open source research, write seaky2000 at yahoo dot com.
Stuart Schram, August 21, 2012
Sponsored by Augmentext
IDC Open Source Search Reports Announced
July 23, 2012
IDC has released the first of a series of analyses of open source search vendors. The subject of the report is LucidWords Platform. Lucid Imagination has become one of the key open source search vendors. Data for the IDC “situation overview, future outlook, and essential guidance” is a result of a painstaking process. The IDC research team interviewed principals of Lucid Imagination, conducted a technical analysis of the Lucid technology platform, and used a range of data analysis methods to pinpoint key information from open source content. In addition to detailed, jargon-free information about the Lucid Lucene/Solr approach, the report provides an unvarnished analysis of the firm’s business model.
Order the full report at tp://www.idc.com/getdoc.jsp?containerId=236086.
One of the important facts uncovered in the course of the research is the strong uptake of Lucid technology in specific market sectors. Also, Lucid, unlike some proprietary and other open source search vendors, has strong venture backing, revenue growth, and a full-time professional open source search technology team. Each of these issues is explored in the IDC report number 236086. You can get additional information about the for-fee report from IDC’s “Get Doc” online service.
The team working on this project included Sue Feldman, who specializes in research on information access technologies including, including search engines, text analytics, categorization, unified access to structured and unstructured information, Big Data, visualization, and rich media search. Her research analyzes the trends and dynamics of the search and discovery software market and also quantifies the costs of information work to the organization. Ms. Feldman won IDC’s James Peacock Research award for her work on modeling and forecasting the search and retrieval technology markets, and an Innovation Award from IDC in 2007 for developing a new research program on the digital marketplace. She is a frequent speaker at industry events, and has won several national and international awards for her writing. She wrote the chapter on search engines for the 1999 volume of the Encyclopedia of Library and Information Science and was the first editor of the IEEE Computer Society’s Digital Library News. She is currently writing a book, The Answer Machine concerning the future of technology for information access. Before coming to IDC in 2000, Ms. Feldman was President for twenty years of Datasearch, an independent technology consulting firm, where she consulted on new retrieval technologies such as natural language processing, search engines, usability of online systems, and digital libraries.
Factualities for December 5, 2018
December 5, 2018
The word of the year is “misinformation.” With that in mind, believe these factualities or do not believe them. Your call.
- 18 million. According to the Inquirer, “LinkedIn received a small slap on the wrist from Ireland’s Data Protection Commission (IDPC) over its usage of 18 million email addresses belonging to non-members of the world’s biggest humblebrag website.” Ah, Microsoft LinkedIn.
- 60 million. Number of people affected by the United States Post Office data leak. Source: Dark Reading
- 500 million. Number of people affected by data leaks at Marriott Starwood. Source: Pymnts.com
- 52. The number of times a day a person checks his or her mobile phone. Source: Ubergizmo
- 175 zettabytes. How much data will be produced each year by humans and their systems. Source: the ever reliable IDC. See this link for information about their administrative expertise.
- 4,829 percent. Revenue increase at Darktrace, a UK cyber security firm. Source: Compelo
- 1,300. Number of photos of their children parents have posted online by the time the kids are 13. Source: Technology Review
- 900 percent. Amount Facebook inflated its data related to its “ad watching”. Source: Slashdot
Stephen E Arnold, December 5, 2018
Oracle: A Leader in a Blockchain Service Which Is Fast, Efficient, and Cost Effective
July 18, 2018
Neither Amazon’s nor Oracle’s blockchain capabilities have captured the imagination of die hard Facebookers or Tweet drones. I read “Global Businesses Turn to Oracle Blockchain Service to Speed Transactions Securely.” The write up struck me as a content marketing type document, but I am skeptical of much of the information I sift each day.
The main point of the write up struck me as an argument for Oracle as the blockchain tool chest and service provider for an organization wanting to avail themselves of the distributed database technology. Oracle suggests in the write up that its approach can transform, provide efficiency, and cost effectiveness.
I noted this statement:
Oracle Blockchain Cloud Service provides customers with a development platform to build their own networks, and to quickly integrate with Oracle SaaS and third-party applications they already use, as well as other blockchain networks and Oracle PaaS services. It also enables users to provision blockchain networks, join other organizations, and deploy and run smart contracts to update and query the ledger. Oracle’s blockchain platform leverages the company’s decades of experience across industries and its extensive partner ecosystem to reliably share and conduct trusted transactions with suppliers, banks, and other trade partners through blockchain.
There is a nod to Linux and the uptime of the Oracle cloud. That would be welcome news to any Oracle customer who tried to take advantage of Amazon discount day deals. My understanding is that Amazon Prime was a different cut of beef yesterday, but I could be mistaken. Cloud services do have their issues, and even the vaunted Google stumbled with streaming video, a technology which I thought was nailed down.
Back to Oracle.
As interesting was the use of Oracle’s blockchain service to verify the virginity of olive oil, I noted this factoid:
“As a company dedicated to making business-to-business payments and supply chain finance secure, frictionless and ubiquitous using blockchain, we are able to significantly accelerate the time to onboard corporations, their suppliers and banks by using Oracle’s blockchain platform,” said Amit Baid, CEO, TradeFin. “It provides a REST API-driven platform with rich integration options in Oracle Cloud Platform, allowing us to quickly onboard existing customers. Additionally, Oracle Scaleup Ecosystem provides access to the platform itself, cloud credits, mentoring, and a number of Oracle resources that can help start-ups like ours grow quickly.”
After reading the write up, it struck me that there were some parallels between Oracle’s service and Amazon’s Ethereum and Hyper Ledger capabilities. The API angle is interesting because Oracle, like Amazon, can knit together other functions and services to create quite specific implementations of the technology.
I did not three things:
First, there was no mention of the number of Amazon professionals who now work at Oracle. Our research suggests that like IBM, Oracle has been able to lure some of Amazon’s own experts with relevant work experience and perhaps some patent highway miles under his or her belt.
Second, Oracle emphasizes cost effectiveness. I assume that quite a few Oracle customers will be delighted with that news. Oracle’s products, services, and engineering support can be expensive when compared to some competitors’ offerings. Microsoft Azure has allegedly been aggressive with some pricing deals, but that may be idle chatter. After all, the high end Surface notebook is supposed to run fast and cool.
Third, the evidence for the value of the speedy Oracle blockchain implementation is none other than IDC. That’s quite an outfit. I wonder if the firm has realigned its compass after selling my reports on Amazon without obtaining permission in writing or paying me for helping make IDC so darned smart. Great and credible source for something as important as blockchain is IDC. But that’s just my normal skepticism.
Stephen E Arnold, July 18, 2018
Gartner Starts 2018 with Stale Spam
December 31, 2017
After a decade of New Year blog posts I was running out of ideas. But, I received an email from a Gartner Group professional named Brandon Pineres.
I don’t know Brandon. I don’t know anyone in Florida I would trust to walk my 11 year old boxer Max.
I assume Brandon is a person who is trying hard to sell me Gartner’s consulting services. He may be eager to convert me to a dot point in one of Gartner’s intellectually challenged Magic Quadrants. (BCG’s Bruce Henderson probably shakes each time he contemplates what happened to General Eisenhower’s grid which BCG whipped into the cash cow, star, loser graphic decades ago.) Brandon may be hoping that I will write a check for %55,000 or more so I can give a talk at one of Gartner’s networking events.
Quick tip: Navigate to Beyond Search and run a query for Gartner. I have written about or mentioned Gartner a handful of times. Try this write up, for instance: Cacaphones.
His spam (email I did not request) enjoined with wonky syntax like “being that” and offered with great good cheer:
Having attempted to reach out to you over the last few weeks I wanted to follow up one last time before the end of Gartner’s financial year. Being that Gartner is a publically traded company, we are being offered the most aggressive commercial flexibility now. I have the ability to get you unlimited access at a highly discounted price. I would love to work with you to explore the most cost effective Gartner solution that can support ArnoldIT’s strategy in 2018. Would you be interested in having an exploratory dialog today and discuss the commercial incentives and how you can work with your key analysts in 2018 to accelerate time to revenue and increase awareness with your buyers?
Does the tone and approach reminds you of the baloney some business school majors absorb from adjunct professors who don’t want to work at Wendy’s or McDo’s?
Also, I have no record of Brandon’s “reach out.” I have been sitting in my office working on the second edition of the best selling “Dark Web Notebook” and making Dark Cyber videos. I am not sure Gartner can help me with my strategy. I suppose if he attends the Telestrategies ISS events at which I lecture, he might pick up an idea or two about where my research is headed. Well, maybe not.
Brandon does not think I know that Gartner Group is publicly-traded. I do know this. I also know that Gartner Inc. has trended down, flopping around $123 a share. In an effort to pump up revenue, Brandon’s spam is, according to mid tier consulting firm reason, going to generate revenue from me.
Wrong.
As a former Booz, Allen & Hamilton professional and veteran of some other reasonably interesting jobs, I typically pay little or no attention to what I call mid-tier consulting firms and their staff. I have done odd jobs for some other blue-chip outfits, but I have not involved myself with the mid-tier or bottom-feeders unless I was paid by them to show up at an event or write a short report. In my experience, the non-blue chip firms buy reports from people like me and then put their name on them. Want proof? Check out the erstwhile Dave Schubmehl, an administrative master, at this link.
Several points:
- Why not spend a moment to research the person before sending spam? Spam might have unintended consequences.
- Why pretend to have tried to contact me and I, because of stupidity or indifference, did not respond to unsolicited email?
- Why assume that a former Booz, Allen person will write a check to a mid-tier consulting firm’s offer of low-ball pricing and help making contacts?
My hunch is that there are people who will fall for this type of marketing.
I won’t and don’t. A word of advice from the sage of Harrod’s Creek: Don’t spam me. I can be frisky plus I have time to write humorous essays about those who don’t take the time to learn about my background.
Brandon, I bet 2018 will be a better year without unsolicited emails. What do you think?
Now I have to email your message with headers to my pals at spam@uce.gov.
Stephen E Arnold, December 31, 2017
IBM Watson and Its QAMs
November 27, 2016
“What’s a QAM?” some may ask. The answer is revealed in “What Can Modern Watson Do?” The answer is a question answering machine.” The idea is that one talks to a computing device and the device provides high value, on point output. One can also type the question, but mobile phones are not designed for query formulation. Phones are designed to do Facebook, Twitter, and app-based functions.
The write up is interesting because it reveals that Watson is not a game show winner or the reason to spend a week in Las Vegas at the World of Watson conference. Nope. I learned:
IBM’s Watson as it exists today is as close as we’ve come to a single integrated platform for AI. It contains all the capabilities for image and video, natural language speech and text input and output, and the most comprehensive knowledge recovery module yet combined together.
Consider the gap between IBM Watson and its many competitors. Watson must be making life very difficult for the companies offering smart software systems. One feels sorry for Amazon, Facebook, Google, and other outfits who are not in Watson’s league.
The write up explains that Watson does image and video processing, text and speech processing, and knowledge retrieval.
What caught my attention was the notion of QAMs. I learned that knowledge retrieval (which to me means search) is complex. IBM has not been able to get the media excited about search as about Watson’s other capabilities. Is this a failing of IBM marketing, the system, or the media. Perhaps IBM’s CEO should tweet late at night to amp up the interest in search and retrieval?
The write up points out that Watson combines natural language processing, hypothesis generation and evaluation, and evidence based learning with [a] image processing, [b] text and speech processing, and [c] knowledge retrieval. When these capabilities are placed in one single system, the future is here or maybe just around the corner.
The write up invokes Dave Schubmehl, a person who tried to sell reports containing my information on Amazon for $3,500 a whack for eight pages without my permission. I wonder if Watson assisted him in making this decision? Here’s a passage mentioning this maven which I highlighted in yellow:
David Schubmehl, an analyst at IDC compares IBMs new playbook in AI with Microsoft’s Windows in personal computing and Google’s Android OS in mobile. “IBM is trying to do the same thing with Watson,” he said, “open up a platform, make it available for others, and democratize the technology.”
There you go. IBM Watson is the equivalent of Windows and Google Android. Yep, that works except the analogy is undermined by reality. Watson is not either of these “products.” Watson is a collection of open source code, acquired technology like Vivisimo’s, and home brew code. Keep in mind that IBM Almaden invented some of the guts of Google and did zero with the technology. Clever, right?
The write up identifies these Watson “products for end users.” Yep, “end users” just like me.
- Watson Virtual Agent. Yes, automated customer service
- Watson Explorer. Learn about your customers and their reaction to automated Watson customer service.
- Watson Analytics. A free version is available.
- Watson Knowledge Studio. Do end users code?
- Watson customized for specific industries. Yep, end users build custom apps when they are not binge watching.
- Watson health. Got cancer? Oh, don’t forget to have a doc with access to Watson.
If you are a developer, you can code even more applications. I think the end user examples say quite a bit about Watson. Watson is a collection of stuff. IBM is trying to create a business from odds and ends. I am confident that with a wizard like Dave Schubmehl, Watson will be a success because Watson is just like Windows and Android. Great mid tier consulting thinking. Just like Windows except for the revenue. Just like Android except for the market share. Hey, close enough for horseshoes.
Stephen E Arnold, November 27, 2016
Is IBM Watson Like Microsoft Windows and Google Android? What? Huh?
November 16, 2016
Short honk. As we approach the end of 2016, I am paying attention to the prognostications for the future. I noted a stunner which I want to highlight. The source is Data Science Central’s “What Can Modern Watson Do?” (This is a heck of a question by the way. I will comment about the article in more detail next week.) For today, I want to present this statement from a mid tier consulting firm’s guru wizard savant human. Here’s the statement made in reference to IBM Watson:
David Schubmehl, an analyst at IDC compares IBMs new playbook in AI with Microsoft’s Windows in personal computing and Google’s Android OS in mobile. “IBM is trying to do the same thing with Watson,” he said, “open up a platform, make it available for others, and democratize the technology.”
Dave Schubmehl, IDC, allegedly compared IBM’s “playbook” to Microsoft Windows in personal computing and Google Android’s operating system in mobile. The hedge is the word “trying.” Yep, trying includes paying mid tier consultants to toot the Watson tuba. The premise strikes me as something a day worker in Harrod’s Creek might say; for example, the democratization of technology makes IBM Watson’s future great, maybe huge, or Number One. Yep, a day worker says this stuff frequently in rural Kentucky.
A couple of observations.
- A playbook is not what Microsoft Windows or Google Android are. But for the fact that a “playbook” is not widely used software for consumers, the IDC logic warrants the creation of a new word for this type of logical misstep: Schubmehlian. I like that word Schubmehlian.
- Windows has revenue. Watson does not have Windows-scale global reach, a comparable “brand,” or a subscription revenue model producing real billions every quarter. The lawyers use the phrase “but for” to help explain this type of logic. Watson is great “but for” its lack of scale, brand value, and revenue. The metaphor looks shaky, Mr. Mid Tier Consultant guru.
- Google Android OS has market reach. The last figure I recall is that Android is the operating system on more than 80 percent of the world’s mobile devices. (The source for this magic number is none other than IDC, the same folks who generate pretty crazy numbers like how much time a professional spends looking for information each day.) Watson is great “but for” its lack of market share.
Yep, those “but fors” can be a problem. However, mid tier consultants are not paid to be right, just to sound right. Tuck this away for future reference. Watson is the new Windows AND the new Google Android OS.
Will the anti trust issues tag along? Not for a while. You can hire IDC and get this type of logic by filling out the form at this link. The result will be — how can I say it? — Schubmehlian.
Stephen E Arnold, November 16, 2016
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