Coveo: Email Face Off in Canada

April 15, 2008

Coveo, a vendor of search and content processing technology, rolled out a limited release of Coveo G2B™ for Email.

Based on a preview glimpsed by ArnoldIT’s above-the-radar, spy goose, Coveo is perhaps the only vendor with an email search application able to deliver unified search and navigation across both live and archived email. In the world of email, the term “archived” means message stores running on such vendors’ repositories as Microsoft Exchange and Symantec Enterprise Vault, among others. The search function can be used from any connected desktop, or Windows Mobile or BlackBerry mobile device. Even Beyond Search’s spy goose queried email from his lowly Treo 650 with near zero latency.

“Beyond Search” was able to look at a new email and search for a referenced attachment in an email no longer on the Treo 650. The spy goose concluded that this functionality is a long over due function and will be a welcome service for anyone who relies on email.

Coveo’s founder Laurent Simoneau said:

Businesses today cannot properly leverage their email content for critical decisions…and desktop search applications simply do not scale to meet the needs of today’s mobile workers. Coveo G2B for Email benefits businesses tremendously by enabling their employees to access instantly and easily the information they need most, whether they are in the office or on the road.

You can read an exclusive interview with Mr. Simoneau here.

Coveo’s system appears to challenge Waterloo, Ontario-based Research in Motion in email search and content processing. RIM’s been able to expand its revenues due to new handset margins. In the view of ArnoldIT.com, RIM’s software relies on an aging architecture which is likely to become increasingly problematic as RIM expands its consumer user base.

Coveo’s approach uses a fresh approach. Based on Beyond Search’s probe into the product, Coveo is now playing with a man advantage in this face off between Canadian technology rivals. You can find more information on the Coveo Web site.

Stephen Arnold, April 15, 2008

Written by Stephen E. Arnold · Filed Under News, Search

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.