12E Semantic Enrichment Unveiled by Linguamatics

July 21, 2014

The article titled Text Analytics Company Linguamatics Boosts Enterprise Search with Semantic Enrichment on MarketWatch discusses the launch of 12E Semantic Enrichment from Linguamatics. The new release allows for the mining of a variety of texts, from scientific literature to patents to social media. It promises faster, more relevant search for users. The article states,

“Enterprise search engines consume this enriched metadata to provide a faster, more effective search for users. I2E uses natural language processing (NLP) technology to find concepts in the right context, combined with a range of other strategies including application of ontologies, taxonomies, thesauri, rule-based pattern matching and disambiguation based on context. This allows enterprise search engines to gain a better understanding of documents in order to provide a richer search experience and increase findability, which enables users to spend less time on search.”

Whether they are spinning semantics for search, or if it is search spun for semantics, Linguamatics has made their technology available to tens of thousands of users of enterprise search. Representative John M. Brimacombe was straightforward in his comments about the disappointment surrounding enterprise search, but optimistic about 12E. It is currently being used by many top organizations, as well as the Food and Drug Administration.

Chelsea Kerwin, July 21, 2014

Sponsored by ArnoldIT.com, developer of Augmentext

SAS Text Miner Gets An Upgrade

May 5, 2014

SAS is a well-recognized player in IT game as a purveyor of data, security, and analytics software. In modern terms they are a big player in big data and in order to beef up their offerings we caught word that SAS had updated its Text Miner. SAS Text Miner is advertised as a way for users to not only harness information in legacy data, but also in Web sites, databases, and other text sources. The process can be used to discover new ideas and improve decision-making.

SAS Text Miner a variety of benefits that make it different from the standard open source download. Not only do users receive the license and tech support, but Text Miner offers the ability to process and analyze knowledge in minutes, an interactive user interface, and predictive and data mining modeling techniques. The GUI is what will draw in developers:

“Interactive GUIs make it easy to identify relevance, modify algorithms, document assignments and group materials into meaningful aggregations. So you can guide machine-learning results with human insights. Extend text mining efforts beyond basic start-and-stop lists using custom entities and term trend discovery to refine automatically generated rules.”

Being able to modify proprietary software is a deal breaker these days. With multiple options for text mining software, being able to make it unique is what will sell it.

Whitney Grace, May 05, 2014
Sponsored by ArnoldIT.com, developer of Augmentext

Meme Attention Deficit

April 27, 2014

I read “Algorithm Distinguishes Memes from Ordinary Information.” The article reports that algorithms can pick out memes. A “meme”, according to Google, is “an element of a culture or system of behavior that may be considered to be passed from one individual to another by nongenetic means, especially imitation.” The passage that caught my attention is:

Having found the most important memes, Kuhn and co studied how they have evolved in the last hundred years or so. They say most seem to rise and fall in popularity very quickly. “As new scienti?c paradigms emerge, the old ones seem to quickly lose their appeal, and only a few memes manage to top the rankings over extended periods of time,” they say.

The factoid that reminded me how far smart software has yet to travel is:

To test whether these phrases are indeed interesting topics in physics, Kuhn and co asked a number of experts to pick out those that were interesting. The only ones they did not choose were: 12. Rashba, 14. ‘strange nonchaotic’ and 15. ‘in NbSe3′. Kuhn and co also checked Wikipedia, finding that about 40 per cent of these words and phrases have their own corresponding entries. Together this provides compelling evidence that the new method is indeed finding interesting and important ideas.

Systems produce outputs that are not yet spot on. I concluded that scientists, like marketers, like whizzy new phrases and ideas. Jargon, it seems, is an important part of specialist life.

Stephen E Arnold, April 27, 2014

Small Analytics Firms Reaping the Benefit of Investment Cycle

April 23, 2014

Small time analytics isn’t really as startup-y as people may think anymore. These companies are in high demand and are pulling in some serious cash. We discovered just how much and how serious from a recent Cambridge Science Park article, “Cambridge Text Analytics Linguamatics Hits $10m in Sales.”

According to the story:

Linguamatics’ sales showed strong growth and exceeded ten million dollars in 2013, it was announced today – outperforming the company’s targeted growth and expected sales figures.  The increased sales came from a boost in new customers and increased software licenses to existing customers in the pharmaceutical and healthcare sectors. This included 130 per cent growth in healthcare sales plus increased sales in professional services.

This earning potential has clearly grabbed the attention of investors. This, is feeding a cycle of growth, which is why the Linguamaticses of the world can rake in impressive numbers. Just the other day, for example, Tech Circle reported on a microscopic Mumbai big data company that landed $3m in investments. They say it takes money to make money and right now, the world of big data analytics has that cycle down pat. It won’t last forever, but it’s fun to watch as it does.

Patrick Roland, April 23, 2014

Sponsored by ArnoldIT.com, developer of Augmentext

Twenty Electric Text Analytics Platforms

March 11, 2014

Butler Analytics collected a list of “20+ Text Analytics Platforms” that delve through the variety of text analytics platforms available and what their capabilities are. According to the list, text analytics has not reached its full maturity yet. There are three main divisions in the area: natural language processing, text mining, and machine learning. Each is distinct and each company has their own approach to using these processes:

“Some suppliers have applied text analytics to very specific business problems, usually centering on customer data and sentiment analysis. This is an evolving field and the next few years should see significant progress. Other suppliers provide NLP based technologies so that documents can be categorized and meaning extracted from them. Text mining platforms are a more recent phenomenon and provide a mechanism to discover patterns that might be used in operational activities. Text is used to generate extra features which might be added to structured data for more accurate pattern discovery. There is of course overlap and most suppliers provide a mixture of capabilities. Finally we should not forget information retrieval, more often branded as enterprise search technology, where the aim is simply to provide a means of discovering and accessing data that are relevant to a particular query. This is a separate topic to a large extent, although again there is overlap.”

Reading through the list shows the variety of options users have when it comes to text analytics. There does not appear to be a right or wrong way, but will the diverse offerings eventually funnel

down to few fully capable platforms?

Whitney Grace, March 11, 2014
Sponsored by ArnoldIT.com, developer of Augmentext

Getting a Failing Grade in Artificial Intelligence: Watson and Siri

February 12, 2014

I read “Gödel, Escher, Bach: An Eternal Golden Braid” in 1999 or 2000. My reaction was, “I am glad I did not have Dr. Douglas R. Hofstadter critiquing my lame work for the PhD program at my university. Dr. Hofstadter’s intellect intimidated me. I had to look up “Bach” because I knew zero about the procreative composer of organ music. (Heh, heh)

Imagine my surprise when I read “Why Watson and Siri Are Not Real AI” in Popular Mechanics magazine. Popular Mechanics is not my first choice as an information source for analysis of artificial intelligence and related disciplines. Popular Mechanics explains saws, automobiles, and gadgets.

But there was the story, illustration with one of those bluish Jeopardy Watson photographs. The write up is meaty because Popular Mechanics asked Dr. Hofstadter questions and presented his answers. No equations. No arcane references. No intimidating the fat, ugly grad student.

The point of the write up is probably not one that IBM and Apple will like. Dr. Hofstadter does not see the “artificial intelligence” in Watson and Siri as “thinking machines.” (I share this view along with DARPA, I believe.)

Here’s a snippet of the Watson analysis:

Watson is basically a text search algorithm connected to a database just like Google search. It doesn’t understand what it’s reading. In fact, read is the wrong word. It’s not reading anything because it’s not comprehending anything. Watson is finding text without having a clue as to what the text means. In that sense, there’s no intelligence there. It’s clever, it’s impressive, but it’s absolutely vacuous.

I had to look up vacuous. It means, according to the Google “define” function: “having or showing a lack of thought or intelligence; mindless.” Okay, mindless. Isn’t IBM going to build a multi-billion dollar a year business on Watson’s technology? Isn’t IBM delivering a landslide business to the snack shops adjacent its new Watson offices in Manhattan? Isn’t Watson saving lives in Africa?

The interview uses a number of other interesting words; for example:

  • Hype
  • Silliest
  • Shambles
  • Slippery
  • Profits

Yet my favorite is the aforementioned—vacuous.

Please, read the interview in its entirety. I am not sure it will blunt the IBM and Apple PR machines, but kudos to Popular Mechanics. Now if the azure chip consultants, the failed Webmasters turned search experts, and the MBA pitch people would shift from hyperbole to reality, some clarity would return to the discussion of information retrieval.

Stephen E Arnold, February 11, 2014

From Scanning to eDiscovery to Fraud Triangle Analytics

February 9, 2014

Search and content processing vendors are innovating for 2014. The shift from a back office function like scanning to searching and then “solutions” is a familar path for companies engaged in information retrieval.

I read a 38 page white paper explaining a new angle—fraud triangle analytics. You can get a copy of the explanation by navigating to http://bit.ly/1o6YpnXi and going through the registration process.

The ZyLab concept is that three factors usually surface when fraud exists. These are a payoff, an opportunity, and “ the mindset of the fraudster that  justifies them to commit fraud.”

ZyLab’s system uses content analytics, discovery, sentiment analysis, metatagging, faceted search, and visualization to help the analyst chase down the likelihood of fraud. ZyLab weaves in the go-to functions for attorneys from its system. Four case examples are provided, including the Enron matter.

Unlike some search vendors, ZyLab is focusing on a niche. Law enforcement is a market that a number of companies are pursuing. A number of firms offer similar tools, and the competition in this sector is increasing. IBM, for example, has products that perform or can be configured to perform in a somewhat similar manner.

IBM has the i2 product and may be in the process of acquiring a company that adds dramatic fraud detection functionality to the i2 product. This rumored acquisition adds content acquisition different from traditional credit card statements and open source content (little data or big data forms).

As some commercial markets for traditional search and content processing, some vendors are embracing the infrastructure or framework approach. This is a good idea, and it is one that has been evident since the days of Fulcrum Technologies’ launch and TeraText’s infrastructure system. Both date from the 1980s. (My free analysis of the important TeraText system will appear be available on the Xenky.com Web site at the end of this month.)

At ZyLab, search is still important, but it is now a blended set of software package with the FTA notion. As the world shifts to apps and predictive methods, it is interesting to watch the re-emergence of approaches popular with vendors little known by some today.

Stephen E Arnold, February 9, 2014

Government Buys into Text Analytics

February 7, 2014

What do you make of this headline from All Analytics: “Text And The City: Municipalities Discover Text Analytics”? Businesses have been using text mining software for awhile and understand the insights it can deliver to business decisions. The same goes for law firms that must wade through piles of litigation. Are governments really only catching onto text mining software now?

The article reports on several examples where municipal governments have employed text mining and analytics. Law enforcement agencies are using it to identify key concepts to deliver quick information to officials. The 311 systems, known as the source of local information and immediate contact with services, is another system that can benefit from text analytics, because it can organize and process the information faster and more consistently.

There are many ways text analytics can be helpful to local governments:

“Identifying root causes is a unique value proposition for text analytics in government. It’s one thing to know something happened — a crime, a missed garbage collection, a school expulsion — and another to understand where the problem started. Conventional data often lacks clues about causes, but text reveals a lot.”

The bigger question is will local governments spend the money on these systems? Perhaps, but analytic software is expensive and governments are pressured to find low-cost solutions. Expertise and money are in short supply on this issue.

Whitney Grace, February 07, 2014

Sponsored by ArnoldIT.com, developer of Augmentext

Business Intelligence: Free Pressures For Fee Solutions

December 14, 2013

I read “KB Crawl sort la tête de l’eau,” published by 01Business. The hook for the article is that KB Crawl, a company harvesting Internet content for business intelligence analyses, has emerged from bankruptcy. Good news for KB Crawl, whose parent company is reported to be KB Intelligence.

The write up contained related interesting information.

First, the article points out that business intelligence services like KB Crawl are perceived as costs, not revenue producers. If this is accurate, the same problem may be holding back once promising US vendors like Digital Reasoning and Ikanow, among others.

Second, the article seems to suggest that for fee business intelligence services are in direct competition with free services like Google. Although Google’s focus on ads continues to have an impact on the relevance of the Google results, users may be comfortable with information provided by free services. Will the same preference for free impact the US business intelligence sector?

Third, the article identifies a vendor (Ixxo) as facing some financial headwinds, writing:

D’autres éditeurs du secteur connaissent des difficultés, comme Ixxo, éditeur de la solution Squido.

But the most useful information in the story is the list of companies that compete with KB Crawl. Some of the firms are:

  • AMI Software. www.amisw.com.  This company has roots in enterprise search and touts 1500 customers
  • Data Observer. www.data-observer.com. The company is a tie up between Asapspot and Data-Deliver. The firm offers “an all-encompassing Internet monitoring and e-reputation services company.”
  • Digimind. www.digimind.com. The firm makes sense of social media.
  • Eplica. A possible reference to a San Diego employment services firm.
  • iScop. Unknown.
  • Ixxo. www.ixxo.fr. The firm “develops innovative software applications to boost business responsiveness when faced with unstructured data.”
  • Pikko. www.pikko-software.com. A visualization company.
  • Qwam. www.qwamci.com. Another “content intelligence” company.
  • SindUp. www.sindup.fr. The company offers a monitoring platform for strategic and e reputation information.
  • Spotter. www.spotter.com. A company that provides the “power to understand.”
  • Synthesio. www.synthesio.com. The company says, “We help brands and agencies find valuable social insights to drive real business value.”
  • TrendyBuzz. www.trendybuzz.com. The company lets a client measure “Internet visibility units.”

My view is that 01Busienss may be identifying a fundamental problem in the for fee business intelligence, open source harvesting, and competitive intelligence sector.

Information about business and competitive intelligence that I see in my TRAX Overflight service is mostly of the “power of positive thinking” variety. Companies like Palantir capture attention because the firms are able to raise astounding amounts of funding. Less visible are the financial pressures on the companies trying to generate revenue with systems aimed at commercial enterprises.

If the 01Business article is on the money, what US vendors are like to have their heads under water in 2014? Use the comments section of this blog to identify the stragglers in the North American market.

Stephen E Arnold, December 14, 2013

Quote to Note: NLP and Recipes for Success and Failure

December 11, 2013

I read “Natural language Processing in the Kitchen.” The post was particularly relevant because I had worked through “The Main Trick in Machine Learning.” The essay does an excellent job of explaining coefficients (what I call for ease of recall, “thresholds.”) The idea is that machine learning requires a human to make certain judgments. Autonomy IDOL uses Bayesian methods and the company has for many years urged licensees to “train” the IDOL system. Not only that, successful Bayesian systems, like a young child, have to be prodded or retrained. How much and how often depends on the child. For Bayesian-like systems, the “how often” and “how much” varies by the licensees’ content contexts.

Now back to the Los Angeles Times’ excellent article about indexing and classifying a small set of recipes. Here’s the quote to note:

Com­puters can really only do so much.

When one jots down the programming and tuning work required to index recipes, keep in mind the “The Main Trick in Machine Learning.” There are three important lessons I draw from the boundary between these two write ups:

  1. Smart software requires programming and fiddling. At the present time (December 2013), this reality is as it has been for the last 50 years, maybe more.
  2. The humans fiddling with or setting up the content processing system have to be pretty darned clever. The notion of “user friendliness” is strongly disabused by these two articles. Flashy graphics and marketers’ cooing are not going to cut the mustard or the sirloin steak.
  3. The properly set up system with filtered information processed without some human intervention hits 98 percent accuracy. The main point is that relevance is a result of humans, software, and consistent, on point content.

How many enterprise search and content processing vendors explain that a failure to put appropriate resources toward the search or content processing implementation guarantees some interesting issues. Among them, systems will routinely deliver results that are not germane to the user’s query.

The roots of dissatisfaction with incumbent search and retrieval systems is not the systems themselves. In my opinion, most are quite similar, differing only in relatively minor details. (For examples of the similarity, review the reports at Xenky’s Vendor Profiles page.)

How many vendors have been excoriated because their customers failed to provide the cash, time, and support necessary to deliver a high-performance system? My hunch is that the vendors are held responsible for failures that are predestined by licensees’ desire to get the best deal possible and believe that magic just happens without the difficult, human-centric work that is absolutely essential for success.

Stephen E Arnold, December 11, 2013

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