Autonomy: On Track with Amtrak
August 25, 2008
US search and content processing vendors must be wondering why their sales efforts continue to come up short. Autonomy nailed another juicy, high profile contract. This time Amtrak, the outfit that runs America’s remarkable passenger rail system, has inked a deal with the Cambridge, UK, vendor of search and content processing software. Financial details were not announced. Amtrak’s search system, its voice response system, and its personalization functions are–in a word–ratty. I hope that Autonomy’s software improves Amtrak’s online functions. I don’t think there’s much hope for the rail system itself. The train running from Campinas to Sao Paulo I rode as a kid was light years better than the Amtrak regional service I experienced about 10 days ago. The Amtrak business class car smelled as if a couple of chickens and a pig were on board. In Brasil, the chickens and pigs rode mostly in third class and the first class cars were quite nice as I recall. Amtrak’s business class delivered the stink without the actual beasts. More information about the Autonomy win is here. Information about Autonomy is here. The site was sluggish on August 24, 2008, at 3 30 pm Eastern. Might be a network issue.
Stephen Arnold, August 25, 2008
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