Leximancer Satmetrix Tie Up
December 18, 2008
Leximancer has partnered with Satmetrix so that company can utilize Leximancer’s Customer Insight Portal. Satmetrix provides software applications and consulting services to improve customer loyalty. Using “intuitive concept discovery” — semantic analysis — Leximancer develops responses on customer attitudes. Leximancer will provide customer analytics and unstructured text mining for Satmetrix’s Net Promoter, which automatically sifts and categorizes data from blogs, Web sites, social media, e-mails, service notes and survey feedback to increase companies’ customer loyalty, retention and growth. The focus on analyzing positive and negative trends in text entries from customers is key to speed and response for customer service-oriented companies. Satmetrix serves a wide spread of markets including telecommunications firms like Verizon and business services like Careerbuilder.
Jessica Bratcher, December 17, 2008
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One Response to “Leximancer Satmetrix Tie Up”
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Leximancer..I recently asked for a trial copy for their 3.5 version.
After exchanging 10 emails with 2 of their company representatives, they declined to provide me with a free trial.
Instead they said, “…that we can negotiate for a paid desktop trial.”
Although they advertise a free trial at their site, they actually trying to make people pay for a tial version.
How crappy and scummy is that?
Stay away from them. The software costs 1500$ AUD, and they expect you to pay without testing it.
Unless of course you pay for a trial version first.
Most probably their software is full of bugs..
They con people into buying their crappy software!
Stay away from them!