SAP: Value Push Back
May 5, 2009
SAP, a laggard in the enterprise search race, provides a “thermometer” by which one can measure service and fee hikes. If you are interested in managing software service costs, you will find “SAP Users Win Deal over Support Price Hikes” here. SAP needs to pump up revenues and hiking fees for services is the easiest way, particularly when the cost soars into the millions.
SAP originally proposed to move all customers to its Enterprise Support package on 1 January, 2009 with a price increase from 17 percent of total license cost to 22 percent. The company subsequently agreed to only raise support costs to 18.4 percent of license costs on 1 January, with a more gradual increase to 22 percent over the next four years. This has now been extended further to seven years with maximum annual increase of 0.6 percent subject to meeting the KPIs.
The KPI is SAP speak for a method to justify a price hike. For the uninitiated a KPI is a key performance indicator. My hunch is that SAP may be running out of headroom in its license and service fee rates. Will search vendors who are dependent on services face the same pushback? My view: Yep.
Stephen Arnold, May 5, 2009
Microsoft and Search: Interface Makes Search Disappear
May 5, 2009
The Microsoft Enterprise Search Blog here published the second part of an NUI (natural user interface) essay. The article, when I reviewed it on May 4, had three comments. I found one comment as interesting as the main body of the write up. The author of the remark that caught my attention was Carl Lambrecht, Lexalytics, who commented:
The interface, and method of interaction, in searching for something which can be geographically represented could be quite different from searching for newspaper articles on a particular topic or looking up a phone number. As the user of a NUI, where is the starting point for your search? Should that differ depending on and be relevant to the ultimate object of your search? I think you make a very good point about not reverting to browser methods. That would be the easy way out and seem to defeat the point of having a fresh opportunity to consider a new user experience environment.
Microsoft enterprise search Web log’s NUI series focuses on interface. The focus is Microsoft Surface, which allows a user to interact with information by touching and pointing. A keyboard is optional, I assume. The idea is that a person can walk up to a display and obtain information. A map of a shopping center is the example that came to my mind. I want to “see” where a store is, tap the screen, and get additional information.
This blog post referenced the Fast Forward 2009 conference and its themes. There’s a refernce to EMC’s interest in the technology. The article wraps up with a statement that a different phrase may be needed to describe the NUI (natural user interface), which I mistakenly pronounced like the word ennui.
Microsoft Suface. Image Source: http://psyne.net/blog4/wp-content/uploads/2007/09/microsoftsurface.jpg
Several thoughts:
First, I think that interface is important, but the interface depends upon the underlying plumbing. A great interface sitting on top of lousy plumbing may not be able to deliver information quickly or in some cases present the information the user needed. I see this frequently when ad servers cannot deliver information. The user experience (UX) is degraded. I often give up and navigate elsewhere.
Microsoft Enterprise Site
May 5, 2009
Short honk: A happy quack to the reader who sent me a short email stating, “Microsoft introduced a new Enterprise Search website that does not have a search.” I navigated to the link the reader provided. Try it yourself at http://www.microsoft.com/enterprisesearch/en/us/default.aspx. No search box. Hmmm.
Stephen Arnold, May 5, 2009
Google Public Data
May 4, 2009
A happy quack to the reader who alerted me to the fact that Google Public Data at http://www.google.com/publicdata redirects to http://www.google.com. I think this means that after the news announcement on April 28, 2009, there is no Web site for the service. A search for public data on Google returns links to a demo and news stories, but no service. If I am missing something, let me know. Seems to me that Google was too rushed to round out the support needed for its coincidental announcement that neutralized to some degree the Wolfram Alpha announcement.
Stephen Arnold, May 4, 2009
Trouble in Search Consultant Land
May 4, 2009
Short honk: The Hindu Business Line published “Capgemini Hands Out Pink Slips to 600” here. The layoffs are in India. I have heard chatter that other consulting firms are taking steps to trim staff. Some call these layoffs “furloughs”; others prefer downsizing. When the blue chips feel the pain, the second and third tier outfits are not going to be immune. I have heard rumblings of downsizing at several search-related consulting firms. Let me know if you have any solid examples. I anticipate a surge in one-person “instant expert” shops. Keep me posted.
Stephen Arnold, May 4, 2009
Microsoft and Two Rip Tides
May 4, 2009
Jason Hiner’s “The Two Trends That Are Conspiring against Microsoft” here is a so-so title for a pretty good analysis of the rip tides sucking at Microsoft’s revenue. The two points are browser-based applications which blur the distinction between the desktop and the cloud, and mobile devices, which make the traditional desktop computer a boat anchor. The essay is hard hitting, and I think it makes some excellent points.
Stephen Arnold, May 4, 2009
Big Screen Kindle: Back Pack Snap and Crack
May 4, 2009
I have been involved in electronic books for a number of years. The form factors pose several challenges:
First, there is the issue of screen contrast. Although contrast is improving, white on black is more like light gray on dark gray. Great for young eyes. Not so hot for those in their mid 60s.
Second, there is the issue of user interface. The early devices were clunky. Today’s devices are – well – still clunky. But on a long trip, would I tote a bag of dead tree books or a Kindle? I go for the Kindle One because I like the extra capacity the secure digital storage card affords. Still early days on form factors.
Third, durability. In the late 1990s, I interacted with a development shop with a flexible screen. Very interesting. But with repeated flexing, there was some image degradation. Today’s devices require careful handling. My early Sony reader got a screen crack just passing it around. Sony’s support was impossible, so I disassembled the gizmo, kept the screws, and tossed the device.
I am on my second or third Kindle. These devices are not sufficiently study to deal amicably with airport security checks. The “holder” a sort of faux book cover seems to eject the device when a TSA inspector takes a closer look. Am I the only person to travel with one of these devices? TSA is surprised routinely by my having a device which seems to have sharp edges.
As a result, I am curious about a large format Kindle. I agree with MG Siegler in TechCrunch. The article “The Big Screen Kindle Hail Mary to Newspapers Will Fall Incomplete” here. News papers may look at the Kindle as a way to save their business. I think most of the traditional publishing companies will have to pull a rabbit from a hat.
The most interesting comment in my opinion was MG Siegler’s observation about textbooks:
In fact, I’d argue that it’s the much less sexy textbook business that could be the real key to this big Kindle. Textbooks are an absolute rip-off in print form, with many costing over $100 a book. If Amazon was able to offer textbooks on this large Kindle at a discount the same way it offers a discount on regular books on the regular Kindle, that would be worth the price of admission for just about every college student in the country right there. And a Kindle textbook reader makes sense because it would make bookmarking, taking notes and syncing all of those things up to the cloud, a snap.
I think this is a valid point. With regard to student use, I think the durability will be the key. Textbook publishers are as fragile – maybe more fragile – than newspaper publishers. If a student snags a big Kindle with an expensive textbook, how long will the Kindle last in a back pack? My instinct is that the device will have to stand up to harsh treatment. Smash a couple a semester and the student may have to take out another student loan.
Stephen Arnold, May 4, 2009
Evvie 2009 Winners: David Evans and Martin Baumgartel
May 4, 2009
Stephen E. Arnold of ArnoldIT.com, http://www.arnoldit.com, announced the Evvie “best paper award” for 2009 at Infonortics’ Boston Search Engine Meeting on April 28.
The 2009 Evvie Award went to Dr. David Evans of Just Systems Evans Research for “E-Discovery: A Signature Challenge for Search.” The paper explains the principal goals and challenges of E-Discovery techniques. The second place award went to Martin Baumgärtel of bioRASI for “Advanced Visualization of Search Results: More Risks or More Chances?”, which addressed the gap between breakthroughs in visualization and actual application of techniques.
Stephen Arnold (left) is pictured with Dr. David Evans, Just System Evans Research on the right.
The Evvie is given in honor of Ev Brenner, one of the leaders in online information systems and functions. The award was established after Brenner’s death in 2006. Brenner served on the program committee for the Boston Search Engine Meeting since its inception almost 20 years ago. Everett Brenner is generally regarded as one of the “fathers” of commercial online databases. He worked for the American Petroleum Institute and served as a mentor to many of the innovators who built commercial online.
Martin Baumgartel (left) and Dr. David Evans discuss their recognition at the 2009 Boston Search Engine Meeting.
Mr. Brenner had two characteristics that made his participation a signature feature of each year’s program: He was willing to tell a speaker or paper author to “add more content,” and after a presentation, he would ask a presenter one or more penetrating questions that helped make a complex subject more clear.
The Boston Search Engine meeting attracts search professionals, search vendors, and experts interested in content processing, text analysis, and search and retrieval. Held each year in Boston, Ev, as he was known to his friends, demanded excellence in presentations about information processing.
Sponsored by Stephen E. Arnold (ArnoldIT.com), this award goes to the speaker who best exemplifies Ev’s standards of excellence. The selection committee consists of the program committee, assisted by Harry Collier (conference operator) and Stephen E. Arnold.
This year’s judges were Jill O’Neill, NFAIS, Sue Feldman, IDC Content Technologies Group, and Anne Girard, Infonortics Ltd.
Mr. Arnold said, “This award is one way for us to respect his contributions and support his life long commitment to excellence.”
The recipients receive a cash prize and an engraved plaque. Information about the conference is available on the Infonortics, Ltd. Web site at www.infonortics.com and here. More information about the award is here. Information about ArnoldIT.com is here.
Google: Thunder, Babies, and Controlled Chaos
May 4, 2009
Short honk: My Overflight system kicked out a link to an article called “Thinking about Thunder” here. The author is Googler Matt Cutts. As I read the article, Google does not want to spit out negative electronics to neutralize others’ positive electrons. Thus, Wolfram Alpha versus Google in the news neutralization dust up was an unhappy coincidence. You may not believe me, but I believe Mr. Cutts. Google’s controlled chaos is too uncontrolled and chaotic to make probable consistent neutralization of competitors’ search efforts. Just chance. Just chance the item appeared in a personal Web log. Just chance.
Stephen Arnold, May 3, 2009
Google News in Transition
May 4, 2009
There are some gossip swirls roiling the leaves around the goose pond this afternoon (April 30, 2009). I read in The Wrap here the headline and story “Eric Schmidt on Google’s New Plan for the News”. I scanned the article, and I learned that at a Hollywood party Eric Schmidt was the “most popular guy in the room”. Heady stuff for Sun Microsystems’ former chief technology officer. Dr. Schmidt was popular at Sun for his technical acumen. I am not sure if technical acumen or power is the catnip for the Hollywood glitterati.
The news, according to The Wrap, is that Mr. Schmidt is “aware of the newsprint meltdown.” Here is what The Wrap said:
But Google does have plans for a solution. In about six months, the company will roll out a system that will bring high-quality news content to users without them actively looking for it. Under this latest iteration of advanced search, users will be automatically served the kind of news that interests them just by calling up Google’s page. The latest algorithms apply ever more sophisticated filtering – based on search words, user choices, purchases, a whole host of cues – to determine what the reader is looking for without knowing they’re looking for it. And on this basis, Google believes it will be able to sell premium ads against premium content. The first two news organizations to get this treatment, Schmidt said, will be the New York Times and the Washington Post.
I find this quite interesting, if it is indeed true. My research suggested that the Google was going to allow partners to use the Google platform to generate revenue. You can see where I obtained this idea by reading US2008/0275763.
Maybe the GOOG will do several things simultaneous a method with which the company is quite familiar.
Stephen Arnold, May 1, 2009
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