Hosted Search and Data Center Basics

November 13, 2009

Hosted search is tough enough to sell without dragging the vendor’s data center into the deal. The best hosted services are picky about their data center tie ups. More casual vendors of hosted search are somewhat more casual. If you don’t know about the wild and exciting world of data centers, you will want to read and save “Questions Data Center Operators Don’t Want You to Ask”. The article provides a wealth of useful information. For me, the most interesting segment in the five meaty segments was:

“The SAS70 audit should include all the following sections:
• Security
• Security Company profile
• Key inventories
• Access management
• Badges
• Biometrics
• Staff selection criteria
• Materials control
• Confirmation each security guard has completed a background check
• Security equipment is routinely inspected/tested
• Security “rounds” are recorded and confirmed
• Security camera images and access logs are kept for a minimum 60 days, longer is preferred
• Maintenance/CMMS
• Comprehensive preventive maintenance/testing schedule for ALL mechanical and electrical equipment
• UPS
• Emergency generators
• Rectifiers/DC Plant
• ATS
• Switchgear
• Complete semi-annual (or more frequent) infrared scan
• Breaker audit for NEC compliance (or automated view via current transformers)
• Service level agreements
• Emergency call out for all critical M&E equipment
• Diesel refueling during emergencies or extended operation
• Human Resources
• Staffing process
• Background checks
• Certifications
• Termination management
• Operations
• Recurring training
• Recurring staff meetings
• Business continuity and disaster recovery plans
• Daily site verifications
• Escalation process.”

Useful indeed. Lots more information in the original article.

Stephen Arnold, November 13, 2009

I wish that the author of this nice article would pay men. He did not. I suppose will have to disclose to the Dunlop, Illinois, sheriff that I am working without any money. Maybe I should go back to raising Poland Chinas.

Written by Stephen E. Arnold · Filed Under Cloud computing, News, Technology

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.