Netezza Partners with Coveo for Customer Service
May 7, 2010
A leading provider of customer information access and enterprise search solutions, Coveo can now add Netezza, a leader in data warehouse, analytic and monitoring appliances, to its customer list.
According to newly released press, Netezza will implement Coveo’s Customer Information Access Solution for Contact Centers and Customer Self-Service. This will allow Netezza customers to quickly search and pinpoint information within its online support knowledgebase to solve their technical questions, ultimately deflecting calls into Netezza’s call centers. Netezza customers will also have access to the secure, online customer self-service console that offers infinite possibilities to retrieve, manipulate, and display data. However, what Coveo offers is much more than a search engine, or a dashboarding tool, or a reporting platform, though it can do all of these things well. This new client will give them yet another opportunity to flex their muscles for the crowd that will surely be watching.
Melody K. Smith, May 5, 2010
Note: Post was sponsored.
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