Tific Putting Search in Back Seat
November 21, 2010
Tific is taking the wheel and relegating search to the back seat in the customer support market. A press release, “Tific Releases version 8 of its Award Winning Support Automation Platform”, on the company’s website announced the availability of the latest version of its Support Automation Platform.
The new platform “is used to automatically detect and remediate tech problems at the end-point,” making search the back-up method. Other aspects of the new version include extensive performance improvements, a communication redesign that enables remote development of self-healing solutions, extended reporting and improved statistics, faster development of solutions, and an extended library of content with support for digital home and security. Because it is “self-healing,” Tific can dramatically reduce service-support costs and increase customer satisfaction.
Search vendors are going to need to shift into high gear if they want to compete with Tific’s platform.
Christine Sheley, November 21, 2010
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