Google and Customer Support
January 28, 2011
Matt Rosoff at Business Insider has a bone to pick with Google. No, not spam- filled search results, but poor customer service. You can get the full scoop in “One Area Where Google Is Way Behind Microsoft.”
Eager to try out Google’s new Cloud Print service, Rosoff had some trouble getting it to work. Unfortunately, this free, beta-version product is not supported to his satisfaction. To that we say: hey, figure it out yourself. If you can’t, you are not Googley.
He compares his experience to working with Microsoft products:
“Microsoft has made a lot of ugly software that doesn’t work as expected. But at least it TRIES to offer useful documentation. At least it TRIES to provide real user help with wizards and troubleshooting apps when you have a problem — and often, the help actually works. At least it TRIES to focus on the user experience, and there are noticeable improvements with every release.
Maybe some people should just stick with Microsoft products? Of course, then they’d have to pay for them. As Google works to create a new version of itself under the firm hand of Larry Page, the new top gun, customer support may find its way to the management agenda.
Cynthia Murrell January 28, 2011
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