InQuira 2010 Growth
March 21, 2011
Marketwire brings to our attention that “InQuira Shows Exceptional 2010 Growth, Shatters All Prior Sales Records.” InQuira is one of the long time players in natural language processing. The company made the decision to focus on customer support and self-help applications years ago. Today the company offers knowledge applications for multi-channel customer service, sales enablement, and social CRM. For 2010, the company says that its has shown exceptional customer and revenue growth. Its partnerships include SAP and Oracle. According the write up:
“Investments in established technologies like CRM and new social channels add transactional capabilities, but create new challenges for organizations to drive a consistent knowledge experience across multiple customer touch points. Our growth is being fueled by leading brands that realize the critical need to consistently knowledge-enable their service and sales processes to deliver a world-class customer experience. Only InQuira uniquely ensures that these technologies result in worthwhile investments and deliver the business value intended.”
Taking the critical approach, has InQuira, a privately held company, really shattered “all” prior sales records? The financial data isn’t disclosed, so where is the proof? The story is still interesting. Maybe Natural Language Processing is gaining momentum but we would like some hard financial data, not assurances.
Whitney Grace, March 21, 2011
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