D4 and RiverGlass Join eDiscovery Forces
June 27, 2011
As announced on PRWeb in “D4, LLC, Partners with RiverGlass, Inc. Enabling Progressive Enhancements to D4’s eDiscovery Service Offerings,” the two companies have signed an agreement to form a strategic partnership for D4 to distribute, install and host the RiverGlass solutions.
D4 focuses on litigation support and eDiscovery services to law firms and corporate law departments. RiverGlass, Inc. is a provider of advanced information collection and analysis solutions focusing on government agencies, as well as eDiscovery and risk management applications to major corporations. The write up said:
D4’s highly technical method to eDiscovery and digital forensics leverages the maximum benefits available from the RiverGlass application.
With the solution:
Customers can harvest from many different types of data stores and ingest ESI in native format without having to have it processed. This includes network stores, SharePoint sites, websites, social media as well as structured databases.
This type of eDiscovery is blurring the lines between search and text analytics, creating a powerful tool for lawyers. It markedly improves the labor-intensive and mistake-prone legal discovery process.
Will eDiscovery go the way of customer support. What looks like a trivial exercise in using traditional search and retrieval for customer support is tough. Some of the vendors chasing customers in this segment are learning that customer support is more difficult than it appears. eDiscovery strikes me as having a higher level of complexity.
It is interesting to watch the shape shifting that is underway in the content processing sector.
Stephen E Arnold, June 27, 2011
You can read more about enterprise search and retrieval in The New Landscape of Enterprise Search, published my Pandia in Oslo, Norway, in June 2011.
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