Brainware Holds Dominion over Paper to Bits
October 22, 2011
Old Dominion Freight Lines, a leading motor freight carrier saw a large increase in shipments and in tonnage in the last quarter of 2010. This put a significant amount of stress on the accounts receivable (AR) process at the company. Even if employees were doing good work, they were starting to get backed up, risking cutting off customers who had paid on time but whose accounts just hadn’t been attended to yet. Business Finance’s article, “Touchless AR Processing Boosts Productivity,” tells us more about the company’s solution:
Old Dominion’s answer was to automate receivables processing by implementing software called ‘Brainware Distiller for Remittances.’ Brainware specializes in intelligent data capture and enterprise search solutions to help large organizations rapidly process large volumes of documents and retrieve data from across the enterprise. Brainware Distiller validates information against known data sources in an organization’s information systems.
Since the implementation of the automated AR, Old Dominion has boosted productivity by 500 percent. They can now avoid more irritated customers, but the processing staff was cut from eight to two and processes more work than ever possible with their old system. The process has been a valuable change to the company’s productivity, but at the cost of more job cuts. Is this the best solution in today’s economic crisis? May continue to be a win-lose situation for most businesses and individuals. If Brainware continues with its back office wins, maybe Oracle will buy another search vendor. Never too many search systems is the old saying at Oracle and OpenText.
Andrea Hayden, October 22, 2011
Sponsored by Pandia.com
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One Response to “Brainware Holds Dominion over Paper to Bits”
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It’s a compelling technology, but at least as often not, such technology leads to better management of headcount, not job cuts. Users often report that personnel who were previously tasked with manual data entry are reassigned to more value-added functions within the organization. As they are directly experienced in the financial processes taking place, management often uses them in a capacity to explore process improvement, or to staff other departments internally. While data capture technology can be used as a catalyst for reducing headcount, the more common experience is that it helps to keep headcount at consistent levels while business volume increases (and users often report increased job satisfaction). The case studies in this piece provide a bit more detail:
http://www.hfma.org/Publications/hfm-Magazine/Archives/2011/September/Transforming-the-Back-Office-With-a-Single-Keystroke/