Artificial Solutions and Teneo NLP

November 30, 2011

I learned from one of my two or three readers that Barcelona was home to a natural language processing company. Several years ago, I spoke with a person familiar with the company Artificial Solutions. After a bit of fumbling around, I located a trade show at which the company was exhibiting. The company’s NLP system is called “Teneo.” The application which I recalled was the use of the NLP system for customer support. The company has expanded since I first learned about the firm. The technology has been applied to mobile devices, for example.

The company told me:

Teneo Mobile is a platform independent technology designed to enable companies, organizations, manufacturers and developers to create their own virtual assistant as a mobile app, regardless of platform, mobile device and even language. The Natural Language Interaction (NLI) engine is covered by patents. The system can currently be built in up to 21 different languages, including Mandarin and Russian.

The company, founded in 2001, is owned by its founders, the private equity fund Scope Growth II and some private investors. The company has tallied more than 200 projects in the public and private sector in 30 countries and 21 languages. In the telecommunications sector, the firm’s customers include:

The firm’s technology is based on the Teneo Interaction Engine. According to the firm, its system will:

reason like a human, using advanced linguistic and business rules to decide how best to respond to your customer’s request. Context comes into play here, such as time, date and place, as well as information picked up from previous conversations, customer data retrieved from your CRM system and transaction data from your ERP system. At this point, the Teneo will also eliminate any ambiguities from its initial analysis. Even one word can alter the meaning of a customer’s request. Teneo will instantly and dynamically re-assess content as the interaction develops, to understand what has changed and give the right answers. Natural language is full of subtle nuances, which Teneo is able to pick up and interpret. It understands idiom and slang, even dialect and SMS shorthand – and it’s also sympathetic to grammar, syntax or spelling mistakes.

For more information about the technology and its vertical applications, navigate to www.artificial-solutions.com.

Stephen E Arnold, November 30, 2011

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.