American Exteriors Embraces Visual Mining NetCharts

January 13, 2012

The Information Management.com article “Visual Mining NetCharts Performance Dashboard V2.0” gives readers a look into Visual Mining NetCharts Performance Dashboard (NCPD) through the eyes of Michael C.Hurst, director of IT at American Exteriors, LLC. American Exteriors, LLC is a well -known vinyl replacement window and siding company and they currently run the NCPD on Windows Server 2008. The company was experiencing problems with the accuracy of their report data. American Exteriors wanted a tool that could provide “quick insight into KPIs and the flexibility of assessing current activities against budgets and historical trends. “ They were initially attracted to NCPD “primarily due to its cost and ease of use for the end user.” Hurst comments “A primary strength is the ability to immediately access the most relevant drivers of the business in real time via Web-based reports.” Hurst praised the company’s vendor support especially their responsiveness to customer suggestions and improvements. His one gripe is that programming script knowledge is necessary for dashboard customization. Overall American Exteriors seems to be pleased with the NCPD benefits. Looks like another satisfied customer.

April Holmes, January 13, 2012

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.