Service Finally Jumping on the PLM Bandwagon
March 21, 2012
Product Lifecycle Management (PLM) has long been used in manufacturing and engineering as a cost-cutting method of speeding up production times. Recently though, as more non-traditional industries have turned to PLM providers to help save money from design to finished product PLM has been introduced to a new market – service. As a recent article, “PLM Syncs Up With Service”, on Design News, explains introducing PLM at the service end of production has its benefits.
It would appear that as companies get better at utilizing PLM in the engineering and production phases they begin to see the value extending PLM to service would have. As the article explains,
“Service, in particular, is one of the more compelling extensions of PLM as it fosters improvement in two key business processes critical to a company’s success: improving its overall service performance for customers; and providing invaluable information and feedback to engineering that can help advance the development and quality of existing and future products.”
As the name implies product lifecycle management has always been intended to work through the entire lifecycle of a product including service. PLM providers dedicated to working with clients in new data management solutions like utilizing cloud technology have long been working with companies in the service area. Perhaps now that PLM as it relates to service is getting some press more providers will jump on board.
Catherine Lamsfuss, March 20, 2012
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