Oracle Shares Mind Map of RightNow CX Cloud Service
October 10, 2012
As it is wont to do, Oracle recently conducted an educational session, this time about their CX cloud service, RightNow. They have kindly posted some details through their very brief post, “RightNow: an Introduction.” The post is basically a link to a related “mind map”; it reads:
“Today, our CRM Consultant Mr. Suresh conducted an introductory session on Oracle’s popular CX Product ‘RightNow’. Sharing our notes from this event, in Mind Map format.
“Click Here to view the Mind Map in Full Size: http://www.flickr.com/photos/crmit/7870772132/sizes/l/in/photostream/“
Are today’s products too complicated for licensees to understand without a diagram? Go ahead and click on the flickr link and see if you find it helpful. I am not sure it helps me out all that much. A transcript of the session might have been clearer to some. But, different learning styles for different folks, I guess. Perhaps the mind map will speak to you.
Here’s what the RightNow CX Cloud Service product page has to say (in prose form):
“Oracle RightNow CX Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. RightNow’s service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.”
Cynthia Murrell, October 10, 2012
Sponsored by ArnoldIT.com, developer of Augmentext
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