New Version of Clarabridge to Take Businesses By Storm
December 10, 2012
The customer experience is more vital than ever because of real-time technologies and social media capabilities. Customers have the power to influence more than ever and businesses have the power to analyze and use this information for their benefit.Destination CRM reported on a new version of a top solution for Customer Experience Management in “Clarabridge Launches 5.5.”
This updated version of Clarabridge allows organizations to have a comprehensive collection and analysis of customer feedback data and it can be shared across the enterprise.
Sid Banerjee, CEO of Clarabridge said in a statement:
“We recognize that solving today’s customer experience challenges requires intelligently delivering customer experience to every business stakeholder, including the customer. The latest release of Clarabridge 5.5 revolutionizes the way companies engage with customers in real time. Regardless of how a customer reaches out to a business, through social media, email, or a different method of communication, Clarabridge 5.5 empowers companies to drive new levels of customer engagement, loyalty and retention.”
Expect more connectors, enhanced analytics and extended language capabilities in Clarabridge 5.5. We will expect to see many enterprise organizations benefit from this new technology.
Megan Feil, December 10, 2012
Sponsored by ArnoldIT.com, developer of Augmentext
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