Xerox Branches Into Customer Service
August 7, 2013
Isn’t Xerox a copier company? Well, lately it has also been doing litigation and eDiscovery work. Now, Yahoo Finance tells us in “Xerox Acquires Customer Value Group,” the company is adding cloud-based customer service to its repertoire with its latest acquisition. (No word here on how much Xerox shelled out in this deal.)
Customer service? Our top goose remarks that he once called Xerox for help with a DocuTech scanner. He was reminded to ask his assistant whether he is still on hold.
The write-up tells us:
“Leading software company Customer Value Group’s key Software as a Service (SaaS) cloud application enhances cash collections of diverse firms by simplifying management of customer credit, collections, and disputes. It has an in-depth expertise in cloud-based accounts receivable software and manages the order-to-cash process that is related to approximately $15 billion of revenues in eight countries and multiple currencies.
“With this acquisition, Xerox aims to strengthen itself as a as a stand-alone software application provider for managing internal finances of various companies. As part of its finance and accounting process outsourcing services, Xerox will offer Customer Value Group’s Value+ product to its clients.”
The article emphasizes that Xerox will continue to comb the globe for choice enterprises to snap up in the years ahead. The company, based in Norwalk, Connecticut, now houses three operating segments, Technology, Services, and “Others”. That last one— well, that’s one way to avoid boxing yourself in.
With a focus on innovation and leading-edge software, The Customer Value Group boasts of a typical ROI 5 to 10 times the cost of engagement. The London-based company brings several prominent credit, collections, and customer-service clients to the table.
Cynthia Murrell, August 07, 2013
Sponsored by ArnoldIT.com, developer of Augmentext
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