Government Web Site Reliability
August 21, 2014
I read “IT Outages Are an Ongoing Problem for the US Government.” I was surprised if the information is accurate. The article reports:
When outages occur, 48% of the workers said they do what they can via telephone, while 33% use personal devices and another 24% try to find a workaround, such a Google Apps. When asked to grade their IT department, only 15% of the field workers gave it an “A”; 49% gave it a “B”; and 27% gave it a “C.” When asked what caused the most recent outages, the IT professionals said 45% were due to a network or server outage; 20% cited Internet connectivity loss; 13% blamed natural disaster; 7% said a specific application stopped working, and 6% pointed to human error.
With the new push to improve government Web sites, perhaps the core infrastructure needs attention as well? Is it possible that good enough is comparable to the US broadband capability, the educational system, or airline on time performance? And search results? Nah, USA.gov’s search results are good enough for some.
Stephen E Arnold, August 21, 2014
Comments
-
- Subscribe to Beyond Search
Feature archive
News archive
-
