Open Text Excellence: Oh, the System Did It
September 5, 2014
This is the outfit that once employed the name surfer Dave Schubmehl. He is the IDC expert who sold information on Amazon without my permission. Once he bailed, I assumed Open Text would improve.
Nope. Wrong.
I received this in the mail today.
OpenText <UKMarketing@opentext.com>
3:04 PM (3 hours ago)
to me
If your email program has trouble displaying this email, view it as a web page:
http://now.eloqua.com/es.asp?s=459&e=364560&elq=e8df3eefea2d4395ac3aa3fd70a82281We would like to give you our sincere apologies
Dear Stephen ,
As an unfortunate consequence of a system problem, we have been made aware that an email titled “OpenText UK Partner Day” has been accidentally sent to a wider audience than expected. You received this in error and we would ask that you ignore the email.
Best regards
OpenText UK Communications Team
Not only do I live in Harrod’s Creek, Kentucky, I have never attended an Open Text event. I do know that Red Dot used the Autonomy search system and that Red Dot performance was—ahem, well, let’s see—processing queries in minutes at one client location, long enough for staff to get a coffee…outside the building.
Also, I know Open Text has to support BASIS, Bray’s SGML Search, BRS Search, and probably some other systems. My, isn’t this too expensive to do well?
Anyway, Open Text apologizes for its spam and erroneous communications. Nice stuff. I like the passive voice. Who wants to assign responsibility for spam? Anyone? Oh, a system problem.
Stephen E Arnold, September 5, 2014
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