Beyond Intranet Search
October 28, 2014
Apparently, there is a difference between search and knowledge management; I guess you learn something new every day. CMS Wire asks, “Intranet Search: Where Documents Go to Die or KM Enabler?” Writer Jed Cawthorne uses Coveo’s platform to illustrate ways a company can go beyond the “baked in” search functionality in an intranet content management system. He writes:
“You don’t need to stick with the ‘built in solution’ if search is important to your KM / Enterprise Information Management strategies. There are alternatives beyond the ever more standard SharePoint (even though building FAST technology into core SharePoint 2013 has improved it) or the really big (and expensive) heavy hitters like HP’s IDOL platform.
“With the growing rate at which our mountains of internal content grow ever bigger, search capabilities are a fundamental element of an intranet, and of the broader digital workplace. If you want to apply long tail principles to mountains of social content, such as discussion forums, news feeds and updates, a search engine with concept search capabilities would be a good idea, unless you have a work force which is truly at one with tagging absolutely everything with appropriate and valuable metadata … (what, you work in the Library of the Jedi Temple? Cool!).”
Cawthorne spoke to Coveo’s Diane Berry about her company’s knowledge management options. She emphasizes broad content-source connectivity, metadata enrichment through text analytics (for companies lacking Jedi librarians), and building taxonomies through entity extraction. A user-interface based on users’ needs is also key, she notes, and mobile interfaces are a part of that. So is making it easy to adjust search and analysis parameters. See the write-up for more details and some screenshots that illustrate these points.
Cynthia Murrell, October 28, 2014
Sponsored by ArnoldIT.com, developer of Augmentext
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