Why I Dismiss Search Vendors Who Sell Customer Service Solutions
November 13, 2014
I have had feedback over the years about the baloney generated by mid tier consultants, struggling enterprise search vendors, and failed webmasters about their expertise in customer service.
Customer service means cost cutting or worse to me. I ignore the silliness of Comcast apologists too.
I wish to offer a tiny bit of possibly true information from the annals of real customer service; that is, attention to customers the it is, not as it is supposed to be.
Navigate to http://bit.ly/112cWdc. Allegedly this is a “real” letter from a former Amazonian to big cheese bits at the digital WalMart with drones, Amazon.
As I read this allegedly accurate epistle, a person asserts that the digital WalMart wanted an Amazon professional (now apparently seeking a future elsewhere) to prevaricate. Here’s the passage I highlighted:
I tried to get Amazon to address what I believe to be misleading and deceptive, and possibly criminal ?nancial fraud issues related treatment of an Amazon advertising customer while I was an employee at the company. I was subsequently terminated for raising the internal ethics complaint even though Amazon’s own policies require that employees report events of this nature. To be terminated for that is wrong and is the subject of current litigation which I have asked the Washington Attorney General’s office to assist in resolving, since it deals with important issues related to misleading,deceptive, and what I believe to be ?nancially fraudulent trade practices that relate to Amazon customers and employees.
Is this perhaps the first instance of alleged misconduct in the handling of “customer service” issues? If so, mark it down. If not, my views of customer service have been affirmed.
Stephen E Arnold, November 13, 2014
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