Enterprise Search to Walk a Rocky Road in 2015
November 19, 2014
The Arnold IT team is working on a new report that focuses on what my team is calling Next Generation Information Access or NGIA. The Information Today column for the next issue (maybe January 2015) addresses one of the several hurdles that enterprise search vendors will have to get over in order to close some of the larger information access deals available today.
In this write up, I want to identify five other issues that bedevil enterprise search. Please, understand that I am not talking about Web search, which is essentially a different application of string matching and online advertising.
Here’s the partial list with a short comment:
- A suite of components, not a one shot system like a download of Lucene
- An architecture that allows the licensee flexibility when integrating, scaling, or modifying certain operations of the system. The black box is an intriguing notion, just unsuited to today’s working environment.
- A suite of components that have been designed to inter-operate without extensive custom scripting or silly explanations about the difficulty of making Component A work with Component B of the same vendor’s software. Incompatible Lego blocks don’t fly in kindergarten, and they certainly don’t work in high risk information settings.
- Connectors that work and support the file types commonly in use in fast moving, flexible work situations. The notion that the licensee can just code up a widget makes sense only when the vendor lacks the expertise or the resources to do this job before selling an information access system.
- Native support for languages in which the licensee’s content resides. Again, telling the licensee that he or she can just connect a system to a third party translation system is a limp wristed solution to today’s global content environment.
There are other hurdles as well. I will be identifying more and mapping out the specific differences between some of the aggressively marketed “charade” information access systems and solutions from vendors who have been operating at a different level in today’s three dimensional information chess game.
Playing checkers is not the same as 3D chess in my view.
Stephen E Arnold, November 19, 2014
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