Watson Weakly: IBM Case Manager Includes Watson
October 28, 2015
I read “IBM Case manager Provides Tailored Content Management.” For those of you not keeping track of IBM’s product line, may I share with you that IBM Case Manager is a wrapper perched on top of FileNet?
Remember FileNet?
In 2006, yep, nine short years ago, IBM purchased FileNet for $1.6 billion. I stumbled literally upon FileNet when I was doing some work for one of the financial outfits who once found me mildly amusing. FileNet was founded in 1982. The company scanned checks and other documents, stored the images on optical discs, and made the contents searchable—sort of.
The hardware was pure 1982: Big machines, big scanners, and lots of humans doing tasks. Over time, FileNet updated its human dependent system to become more automated. FileNet was a proprietary set up and required lots of engineers, programmers, and specialists to set up the system and keep it humming along at 2 am when most back office operations were performed in the 1980s.
Enter IBM.
FileNet is still available. But IBM has created applications which are designed to make the system more saleable in today’s market. The IBM Case Manager includes FileNet and workflow, collaboration, and compliance tools. You can now run FileNet from a mobile device. When I first stubbed my toe on a giant scanning system, folks were using nifty green screens. Progress.
The 1980s are gone. IBM now delivers a case manager. Keep in mind, gentle reader, that case management is a solution keenly desired by many in law enforcement and certain intelligence disciplines. The US government continues to search for a case management system that meets its various units’ requirements. I would suggest that some of the products available as commercial off the shelf software do not do the job. But let’s focus on what the article reveals about IBM Case Manager.
The article points out that IBM Case Manager includes these components:
- A unified interface. Always good for a busy user.
- A data capture and parsing module.
- Information life cycle tools. The idea is that one can comply with Federal regulations and make darned sure information has a “kill on” date.
- A content manager which “provides features for capture, workflow, collaboration, and compliance on both mobile and desktop [devices].”
- SoftLayer which makes IBM Case Manager a cloud application. But licensees can install the system on premises or use a hybrid approach which can be exciting for engineers and investigators.
But the big news in the article is contained in this passage, which I circled in dollar bill green:
Analytics, which is a set of packages that includes IBM Watson, which can glean insight from business content, present that insight in the right context, and identify patterns and trends.
I did not know that IBM Case Management included Watson. My understanding was that Watson was the new IBM; therefore, Watson includes IBM Case Management.
Perhaps this is a minor point, but since we are dealing with technology from the 1980s, open source code, and wrappers which add a range of user experience features, I think getting the horse and cart lined up correctly can be helpful at times.
Another remarkable revelation in the article is that IBM Case Manager is for “enterprise of all sizes.” There you go. The local Harrod’s Creek, Kentucky, car wash and grocery can use IBM Case Management with Watson to help the proprietors deal with their information demands.
May I suggest that FileNet, regardless of its name, is appropriate for outfits like banks, hospitals, and meaty government agencies.
I also learned:
IBM Case Manager can be used to monitor social media sites to get a reading on public sentiment on a given subject or brand. Case Manager can also provide collaboration with social media platforms.
I have updated my Watson files and noted that IBM Case Manager includes Watson or is it the other way around?
Stephen E Arnold, October 28, 2015
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