Google Nest: A Nice Cafe and an Improving Culture
April 22, 2016
Working at whizzy Silicon Valley start ups has got to be rewarding. I know the shift to mobile is shaking up some assumptions about the Alphabet Google thing. I know that Google is trying to sell its robot outfit. I know that legal eagles are keeping the sun from some volleyball games. But I was delighted to learned that Google Nest has an “incredibly nice new cafe” which serves “Asian noodles.” Slam dunk.
I read “Nest CEO Tony Fadell Went to Google’s All-Hands Meeting to Defend Nest. Here’s What He Said.” I learned that Nest garnered some “damning articles.” I had not noticed because I don’t pay too much attention to home automation in general and thermostats in particular.
I learned that one “real” journalistic outfit wrote about a “corrosive culture” in another Alphabet Google operation. I am not sure what a corrosive culture is, but I think the idea is that some folks are not happy. What’s new? Anyone ever listed to a group of GS 12s discuss the efficacy of lateral transfers from Fish & Wildlife to the Postal Service? Grumpy, grumpy.
The Google is on top of employee satisfaction. There are tools to obtain feedback. There are senior managers who are managing. The passage in the write up I noted and circled in arugula green was this one:
I do respect the Nest employees. I do respect the Google employees. I respect the Alphabet employees. We try to work very hard together and partner in many different areas around the different companies. I also respect ex-Nesters, ex-Googlers, those kind of things. So when I read those things that say we don’t respect people, or I don’t, it’s absolutely wrong and that is not how I believe because I want to be treated with respect. And I give respect because I want to get respect.
My assumption was that respect at the old Google came from doing things that worked and mattered. I am a little fuzzy on the people side of the equation. The reason is that I heard long ago that the reason a certain big wheel media titan launched a multi year, very expensive legal dispute with the Google was a direct consequence of [a] senior Googlers not arriving at the meeting on time. Since the meeting was at Google Mountain View, the big wheel media person was not happy, [b] a certain founder of Google did not look at the media titan. The founder focused on his Mac laptop and ignored the media giant, [c] another Google founder arrived after the the first Google founder, perspiring because his rollerblading session ran long. Now I was not at this meeting, and this may be one of those apocryphal stories about why the Google and Viacom were not best friends for many years.
One thing the passage about respect did was trigger a memory of this anecdote. My source was a person familiar with the matter, and I gained some dribs and drabs to confirm the anecdote after the event. I assume the event and this remarkable presentation ran like a smart thermostat.
Yep, respect and Asian noodles, and the loss of a Glass executive. (Glass reports to Nest.)
Stephen E Arnold, April 22, 2016
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