Superior Customer Service Promised through the Accenture Virtual Agent Amelia
August 17, 2016
The article titled Accenture Forms New Business Unit Around IPsoft’s Amelia AI Platform on ZDNet introduces Amelia as a virtual agent capable of providing services in industries such as banking, insurance, and travel. Amelia looks an awful lot like Ava from the film Ex Machina, wherein an AI robot manipulates a young programmer by appealing to his empathy. Similarly, Accenture’s Amelia is supposed to be far more expressive and empathetic than her kin in the female AI world such as Siri or Amazon’s Alexa. The article states,
“Accenture said it will develop a suite of go-to-market strategies and consulting services based off of the Amelia platform…the point is to appeal to executives who “are overwhelmed by the plethora of technologies and many products that are advertising AI or Cognitive capabilities”…For Accenture, the formation of the Amelia practice is the latest push by the company to establish a presence in the rapidly expanding AI market, which research firm IDC predicts will reach $9.2 billion by 2019.”
What’s that behind Amelia, you ask? Looks like a parade of consultants ready and willing to advise the hapless executives who are so overwhelmed by their options. The Amelia AI Platform is being positioned as a superior customer service agent who will usher in the era of digital employees.
Chelsea Kerwin, August 17, 2016
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
There is a Louisville, Kentucky Hidden /Dark Web meet up on August 23, 2016.
Information is at this link: https://www.meetup.com/Louisville-Hidden-Dark-Web-Meetup/events/233019199/
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