Knowledge Management: Dazed and Confused?
October 16, 2016
I read an interview posted by TallyFox. If you are not familiar with the company, TallyFox provides a collaboration and content management system. The idea is that a company’s real and off site workers can share information. The company states on its LinkedIn page:
TallyFox’s intelligence platform, makes knowledge sharing fun and dynamic. With our proprietary algorithm SmartMatchPro, access to expertise is facilitated, collective knowledge becomes accessible, and you can benefit from it right now, anywhere in the world.
The TallyFox interview with Dr. Nancy Dixon (Common Knowledge, a non profit and a book) is interesting. I noted these factoids and assertions:
- almost 50% of workers are virtual, or “distributed”
- people who are communicating only virtually tend to lose the sense of purpose of what the organization is about.
- A challenge is “to motivate our experts to share tacit knowledge to make the knowledge from inside of a project available to the team of another project.”
- “Collective Sensemaking is a piece of the process which will show us how to take advantage of the virtual and still stay connected in a human way. We are doing it by crowdsourcing, by Innovation Jams, by Working Out Loud, and all of those ways are bringing back the Human Side into the Virtual.”
- “People don’t offer their knowledge because they don’t know what the other person needs…”
Sounds good.It strikes me that Facebook’s Workplace may be encroaching on the collaboration segment. Does Facebook embrace knowledge management?
Stepping back: Knowledge management leaves me dazed and confused about what, how, where, and why? Perhaps knowledge management should become knowledge “Kumbaya” with people online and posting to Facebook while sitting around a Mac with a fireplace screensaver.
Stephen E Arnold, October 16, 2016
Comments
-
- Subscribe to Beyond Search
Feature archive
News archive
-
