Twitter Customer Support and Access Control
November 6, 2017
I noted that an alleged employee of Twitter allegedly terminated the Twitter account of the alleged real Donald J. Trump. I scanned a number of news stories about this incident. I representative example is “A Rogue Twitter Employee Shut Down Donald Trump’s Account.” Now that’s access control. But what I found intriguing was an article on a Web site charmingly named Weasel Zipper. That site’s story was “Twitter Employee Who Deactivated Trump’s Account Was Not A Full-Time Employee, Rather A Contractor.” Perhaps Weasel Zipper was influenced by the New York Times’ story from November 4, 2017, which offered the “contractor did it” information? Who knows? The interesting angle for me is that Twitter has controls which allow an employee in “customer service” to kill an account. From my point of view, that’s “real” customer service and exemplary access control. What else can Twitter customer support do with regard to users, access, content, and filtering? Probably nothing: Just a fluke in a well-managed company.
Stephen E Arnold, November 5, 2017
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