Smarsh Acquires Digital Reasoning
November 26, 2020
On its own website, communications technology firm Smarsh crows, “Smarsh Acquires Digital Reasoning, Combining Global Leadership in Artificial Intelligence and Machine Learning with Market Leading Electronic Communications Archiving and Supervision.” It is worth noting that Digital Reasoning was founded by a college philosophy senior, Tim Estes, who saw the future in machine learning back in 2000. First it was a search system, then an intelligence system, and now part of an archiving system. The company has been recognized among Fast Company’s Most Innovative Companies for AI and recently received the Frost & Sullivan Product Leadership Award in the AI Risk Surveillance Market. Smarsh was smart to snap it up. The press release tells us:
“The transaction brings together the leadership of Smarsh in digital communications content capture, archiving, supervision and e-discovery, with Digital Reasoning’s leadership in advanced AI/ML powered analytics. The combined company will enable customers to spot risks before they happen, maximize the scalability of supervision teams, and uncover strategic insights from large volumes of data in real-time. Smarsh manages over 3 billion messages daily across email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels. The company has unparalleled expertise in serving global financial institutions and US-based wealth management firms across both the broker-dealer and registered investment adviser (RIA) segments.”
Dubbing the combined capabilities “Communications Intelligence,” Smarsh’s CEO Brian Cramer promises Digital Reasoning’s AI and machine learning contributions will help clients better manage risk and analyze communications for more profitable business intelligence. Estes adds,
“In this new world of remote work, a company’s digital communications infrastructure is now the most essential one for it to function and thrive. Smarsh and Digital Reasoning provide the only validated and complete solution for companies to understand what is being said in any digital channel and in any language. This enables them to quickly identify things like fraud, racism, discrimination, sexual harassment, and other misconduct that can create substantial compliance risk.”
See the write-up for its list of the upgraded platform’s capabilities. Smarsh was founded in 2001 by financial services professional Stephen Marsh (or S. Marsh). The company has made Gartner’s list of Leaders in Enterprise Information Archiving for six years running, among other accolades. Smarsh is based in Portland, Oregon, and maintains offices in several major cities worldwide.
Our take? Search plus very dense visualization could not push some government applications across the warfighting finish line. Smarsh on!
Cynthia Murrell, November 26, 2020
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