Let the Smart Software Do It!
April 6, 2022
Eventually we will produce so much data it will be impossible for mere humans to manage it; AI will simply have to take over soon. This sums up the position of new Dynatrace CEO Rick McConnell as characterized in Diginomica‘s piece, “In Pursuit of General Intelligence—Dynatrace and the Death of the Dashboard.” Here’s a section heading that tickled our fancy: “The [bleeding] edge will make complexity more complex.” You don’t say? Writer Martin Banks describes McConnell perspective:
“Without a strong mixture of AI and operational management, the ability to generate any value out of the exploding growth of data will be difficult to maintain. Indeed, control may degrade enough to start reducing the value that can be created. For example, he sees potential growth in edge-related applications and consequent new growth in the data it will inevitably generate. This points to an underlying truth – that the ability for business users to move up the levels of abstraction, to stop seeing the data and instead see the questions and possible answers data represents – read words and sentences rather than see characters from an alphabet – will become essential for fast and effective business management. It will also play an increasingly important role in the management and development of the applications that will get used, especially as they grow to incorporate the edge into what will have to be a holistic soup-to-nuts business management solution. … The goal here is to completely automate out the need for manual intervention and interaction in tasks such as operations remediation.”
The write-up shares some notes about how Dynatrace approaches such automation. Banks also supplies example situations in which only the immediacy of AI will do, from a shopping cart that drops a users’ items to downtime in a large financial system. We see the logic behind these assertions, but there is one complication the article does not address—the already thorny and opaque problem of biased machine learning systems. It seems to us that without human oversight, that issue will only get worse.
Cynthia Murrell, April 6, 2022
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