Google and Consistency: Hobgoblin? Nah, Basic High School Management Method
April 11, 2023
Note: This essay is the work of a real and still-alive dinobaby. No smart software involved, just a dumb humanoid
I read with some amusement the story “Google Backtracks on a Business-Disrupting Limitation to Its Drive Storage Service.” The write up explains:
Google recently decided to impose a new “surprise” limitation to Drive, making business customers unable to create an unlimited number of files on the service.
Was there a warning? An option for customers? Nah. The management methods of the Google do not consider these facets of a decision. Is there a management procedure? That’s a question?
The write up reports:
as as Mountain View [Google management] finally confirmed that the file cap actually was a “safeguard” designed to prevent possible misuse of Drive in a way that could “impact the stability and safety of the system.”
Safeguards are good. Customer focused and feel goody.
The write up then states without any critical comment:
the weekend provided enough feedback from dissatisfied users that Google had to reverse its decision.
Thus, a decision was made, users complained, and someone at Google actually looked at the mess and made a decision to reverse the file limit.
How long did this take? About 48 hours.
Does this signal that Google is customer centric? Nope.
Does this decision illustrate a deliberate management method? Nope.
Is this the Code Red operating environment in action? Yep.
I have to dash. I hear the high school class change bell ringing. No high school science club meeting tomorrow.
Stephen E Arnold, April 11, 2023
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