Call 9-1-1. AI Will Say Hello Soon
June 20, 2023
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Note: This essay is the work of a real and still-alive dinobaby. No smart software involved, just a dumb humanoid.
My informal research suggests that every intelware and policeware vendor is working to infuse artificial intelligence or in my lingo “smart software” into their products and services. Most of these firms are not Chatty Cathies. The information about innovations is dribbled out in talks at restricted attendance events or in talks given at these events. This means that information does not zip around like the posts on the increasingly less use Twitter service #osint.
Government officials talking about smart software which could reduce costs but the current budget does not allow its licensing. Furthermore, time is required to rethink what to do with the humanoids who will be rendered surplus and ripe for RIF’ing. One of the attendees wisely asks, “Does anyone want dessert?” A wag of the dinobaby’s tail to MidJourney which has generated an original illustration unrelated to any content object upon which the system inadvertently fed. Smart software has to gobble lunch just like government officials.
However, once in a while, some information becomes public and “real news” outfits recognize the value of the information and make useful factoids available. That’s what happened in “A.I. Call Taker Will Begin Taking Over Police Non-Emergency Phone Lines Next Week: Artificial Intelligence Is Kind of a Scary Word for Us,” Admits Dispatch Director.”
Let me highlight a couple of statements in the cited article.
First, I circled this statement about Portland, Oregon’s new smart system:
A automated attendant will answer the phone on nonemergency and based on the answers using artificial intelligence—and that’s kind of a scary word for us at times—will determine if that caller needs to speak to an actual call taker,” BOEC director Bob Cozzie told city commissioners yesterday.
I found this interesting and suggestive of how some government professionals will view the smart software-infused system.
Second, I underlined this passage:
The new AI system was one of several new initiatives that were either announced or proposed at yesterday’s 90-minute city “work session” where commissioners grilled officials and consultants about potential ways to address the crisis.
The “crisis”, as I understand it, boils down to staffing and budgets.
Several observations:
- The write up makes a cautious approach to smart software. What will this mean for adoption of even more sophisticated services included in intelware and policeware solutions?
- The message I derived from the write up is that governmental entities are not sure what to do. Will this cloud of unknowing have a impact on adoption of AI-infused intelware and policeware systems?
- The article did not include information from the vendor? Is this fact provide information about the reporter’s research or does it suggest the vendor was not cooperative. Intelware and policeware companies are not particularly cooperative nor are some of the firms set up to respond to outside inquiries. Will those marketing decisions slow down adoption of smart software?
I will let you ponder the implications of this brief, and not particularly detailed article. I would suggest that intelware and policeware vendors put on their marketing hats and plug them into smart software. Some new hurdles for making sales may be on the horizon.
Stephen E Arnold, June 20. 2023
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