Israeli Intelware: Is It Time to Question Its Value?

October 9, 2023

Note: This essay is the work of a real and still-alive dinobaby. No smart software involved, just a dumb humanoid.

In 2013, I believe that was the year, I attended an ISS TeleStrategies Conference. A friend of mine wanted me to see his presentation, and I was able to pass the Scylla and Charybdis-inspired security process and listen to the talk. (Last week I referenced that talk and quoted a statement posted on a slide for everyone in attendance to view. Yep, a quote from 2013, maybe earlier.)

After the talk, I walked quickly through the ISS exhibit hall. I won’t name the firms exhibiting because some of these are history (failures), some are super stealthy, and others have been purchased by other outfits as the intelware roll ups continue. I do recall a large number of intelware companies with their headquarters in or near Tel Aviv, Israel. My impression, as I recall, was that Israel’s butt-kicking software could make sense of social media posts, Dark Web forum activity, Facebook craziness, and Twitter disinformation. These Israeli outfits were then the alpha vendors. Now? Well, maybe a bit less alpha drifting to beta or gamma.

One major to another: “Do you think our intel was wrong?” The other officer says, “I sat in a briefing teaching me that our smart software analyzed social media in real time. We cannot be surprised. We have the super duper intelware.” The major says, jarred by an explosion, “Looks like we were snookered by some Madison Avenue double talk. Let’s take cover.” Thanks, MidJourney. You do understand going down in flames. Is that because you are thinking about your future?

My impression was that the Israeli-developed software shared a number of functional and visual similarities. I asked people at the conference if they had noticed the dark themes, the similar if not identical timeline functions, and the fondness for maps on which data were plotted and projected. “Peas in a pod,” my friend, a former NATO officer told me. Are not peas alike?

The reason — and no one has really provided this information — is that the developers shared a foxhole. The government entities in Israel train people with the software and systems proven over the years to be useful. The young trainees carry their learnings forward in their career. Then when mustered out, a few bright sparks form companies or join intelware giants like Verint and continue to enhance existing tools or building new ones. The idea is that life in the foxhole imbues those who experience it with certain similar mental furniture. The ideas, myths, and software experiences form the muddy floor and dirt walls of the foxhole. I suppose one could call this “digital bias”, which later manifests itself in the dozens of Tel Aviv -based intelware, policeware, and spyware companies’ products and services.

Why am I mentioning this?

The reason is that I was shocked and troubled by the allegedly surprise attack. If you want to follow the activity, navigate to X.com and search that somewhat crippled system for #OSINT. Skip top and go to the “Latest” tab.

Several observations:

Are the Israeli intelware products (many of which are controversial and expensive) flawed? Obviously excellent software processing “signals” was blind to the surprise attack, right?
Are the Israeli professionals operating the software unable to use it to prevent surprise attacks? Obviously excellent software in the hands of well-trained professionals flags signals and allows action to be taken when warranted. Did that happen? Has Israeli intel training fallen short of its goal of protecting the nation? Hmmm. Maybe, yes.
Have those who hype intelware and the excellence of a particular system and method been fooled, falling into the dark pit of OSINT blind spots like groupthink and “reasoning from anecdote, not fact”? I am leaning toward a “yes”, gentle reader.

The time for a critical look at what works and what doesn’t is what the British call “from this day” work. The years of marketing craziness is one thing, but when either the system or the method allows people to be killed without warning or cause broadcasts one message: “Folks, something is very, very wrong.”

Perhaps certification of these widely used systems is needed? Perhaps a hearing in an appropriate venue is warranted?

Blind spots can cause harm. Marketers can cause harm. Poorly trained operators can cause harm. Even foxholes require tidying up. Technology for intelligence applications is easy to talk about, but it is now clear to everyone engaged in making sense of signals, one country’s glamped up systems missed the wicket.

Stephen E Arnold, October 9, 2023

Written by Stephen E. Arnold · Filed Under intelware, Marketing, News

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.