Fujitsu: Good Enough Software, Pretty Good Swizzling
January 25, 2024
This essay is the work of a dumb dinobaby. No smart software required.
The USPS is often interesting. But the UK’s postal system, however, is much worse. I think we can thank the public private US postal construct for not screwing over those who manage branch offices. Computer Weekly details how the UK postal system’s leaders knowingly had an IT problem and blamed employees: “Fujitsu Bosses Knew About Post Office Horizon IT Flaws, Says Insider.”
The UK postal system used the Post Office Horizon IT system supplied by Fujitsu. The Fujitsu bosses allowed it to be knowingly installed despite massive problems. Hundreds of UK subpostmasters were accused of fraud and false accounting. They were held liable. Many were imprisoned, had their finances ruined, and lost jobs. Many of the UK subpostmasters fought the accusations. It wasn’t until 2019 that the UK High Court proved it was Horizon IT’s fault.
The Fujitsu that “designed” the postal IT system didn’t have the correct education and experience for the project. It was built on a project that didn’t properly record and process payments. A developer on the project shared with Computer Weekly:
“‘To my knowledge, no one on the team had a computer science degree or any degree-level qualifications in the right field. They might have had lower-level qualifications or certifications, but none of them had any experience in big development projects, or knew how to do any of this stuff properly. They didn’t know how to do it.’”
The Post Office Horizon It system was the largest commercial system in Europe and it didn’t work. The software was bloated, transcribed gibberish, and was held together with the digital equivalent of Scotch tape. This case is the largest miscarriage of justice in current UK history. Thankfully the truth has come out and the subpostmasters will be compensated. The compensation doesn’t return stolen time but it will ease their current burdens.
Fujitsu is getting some scrutiny. Does the company manufacture grocery self check out stations? If so, more outstanding work.
Whitney Grace, January 25, 2024
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