When Accountants Do AI: Do The Numbers Add Up?
October 9, 2024
This blog post did not require the use of smart software, just a dumb humanoid.I will not suggest that Accenture has moved far, far away from its accounting roots. The firm is a go to, hip and zip services firm. I think this means it rents people to do work entities cannot do themselves or do not want to do themselves. When a project goes off the post office path like the British postal service did, entities need someone to blame and — sometimes, just sometimes mind you — to sue.
The carnival barker, who has an MBA and a literature degree from an Ivy League school, can do AI for you. Thanks, MSFT, good enough like your spelling.
“Accenture To Train 30,000 Staff On Nvidia AI Tech In Blockbuster Deal” strikes me as a Variety-type Hollywood story. There is the word “blockbuster.” There is a big number: 30,000. There is the star: Nvidia. And there is the really big word: Deal. Yes, deal. I thought accountants were conservative, measured, low profile. Nope. Accenture apparently has gone full scale carnival culture. (Yes, this is an intentional reference to the book by James B. Twitchell. Note that this YouTube video asserts that it can train you in 80 percent of AI in less than 10 minutes.)
The article explains:
The global services powerhouse says its newly formed Nvidia Business Group will focus on driving enterprise adoption of what it called ‘agentic AI systems’ by taking advantage of key Nvidia software platforms that fuel consumption of GPU-accelerated data centers.
I love the word “agentic.” It is the digital equivalent of a Hula Hoop. (Remember. I am an 80 year old dinobaby. I understand Hula Hoops.)
The write up adds this quote from the Accenture top dog:
Julie Sweet, chair and CEO of Accenture, said the company is “breaking significant new ground” and helping clients use generative AI as a catalyst for reinvention.” “Accenture AI Refinery will create opportunities for companies to reimagine their processes and operations, discover new ways of working, and scale AI solutions across the enterprise to help drive continuous change and create value,” she said in a statement.x
The write up quotes Accenture Chief AI Officer Lan Guan as saying:
“The power of these announcements cannot be overstated. Called the “next frontier” of generative AI, these “agentic AI systems” involve an “army of AI agents” that work alongside human workers to “make decisions and execute with precision across even the most complex workflows,” according to Guan, a 21-year Accenture veteran. Unlike chatbots such as ChatGPT, these agents do not require prompts from humans, and they are not meant to automating pre-existing business steps.
I am interested in this announcement for three reasons.
First, other “services” firms will have to get in gear, hook up with an AI chip and software outfit, and pray fervently that their tie ups actually deliver something a client will not go to court because the “agentic” future just failed.
Second, the notion that 30,000 people have to be trained to do something with smart software. This idea strikes me as underscoring that smart software is not ready for prime time; that is, the promises which started gushing with Microsoft’s January 2023 PR play with OpenAI is complicated. Is Accenture saying it has hired people who cannot work with smart software. Are those 30,000 professionals going to be equally capable of “learning” AI and making it deliver value? When I lecture about a tricky topic with technology and mathematics under the hood, I am not sure 100 percent of my select audiences have what it takes to convert information into a tool usable in a demanding, work related situation. Just saying: Intelligence even among the elite is not uniform. By definition, some “weaknesses” will exist within the Accenture vision for its 30,000 eager learners.
Third, Nvidia has done a great sales job. A chip and software company has convinced the denizens of Carpetland at what CRN (once Computer Reseller News) to get an Nvidia tattoo and embrace the Nvidia future. I would love to see that PowerPoint deck for the meeting that sealed the deal.
Net net: Accountants are more Hollywood than I assumed. Now I know. They are “agentic.”
Stephen E Arnold, October 9, 2024
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