The Reason IT Work is Never Done: The New Sisyphus Task
November 1, 2024
Why are systems never completely fixed? There is always some modification that absolutely must be made. In a recent blog post, engagement firm Votito chalks it up to Tog’s Paradox (aka The Complexity Paradox). This rule states that when a product simplifies user tasks, users demand new features that perpetually increase the product’s complexity. Both minimalists and completionists are doomed to disappointment, it seems.
The post supplies three examples of Tog’s Paradox in action. Perhaps the most familiar to many is that of social media. We are reminded:
“Initially designed to provide simple ways to share photos or short messages, these platforms quickly expanded as users sought additional capabilities, such as live streaming, integrated shopping, or augmented reality filters. Each of these features added new layers of complexity to the app, requiring more sophisticated algorithms, larger databases, and increased development efforts. What began as a relatively straightforward tool for sharing personal content has transformed into a multi-faceted platform requiring constant updates to handle new features and growing user expectations.”
The post asserts software designers may as well resign themselves to never actually finishing anything. Every project should be seen as an ongoing process. The writer observes:
“Tog’s Paradox reveals why attempts to finalize design requirements are often doomed to fail. The moment a product begins to solve its users’ core problems efficiently, it sparks a natural progression of second-order effects. As users save time and effort, they inevitably find new, more complex tasks to address, leading to feature requests that expand the scope far beyond what was initially anticipated. This cycle shows that the product itself actively influences users’ expectations and demands, making it nearly impossible to fully define design requirements upfront. This evolving complexity highlights the futility of attempting to lock down requirements before the product is deployed.”
Maybe humanoid IT workers will become enshrined as new age Sisyphuses? Or maybe Sisyphi?
Cynthia Murrell, November 1, 2024
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