Autonomous AI Agents: The Next Big Thing for a Rolodex-Type Service
December 13, 2024
Are the days of large language models numbered? Yes, according to the CEO and co-founder of Salesforce. Finance site Benzinga shares, “Marc Benioff Says Future of AI Not in Bots Like ChatGPT But In Autonomous Agents.” Writer Ananya Gairola points to a recent Wall Street Journal podcast in which Benioff shared his thoughts:
“He stated that the next phase of AI development will focus on autonomous agents, which can perform tasks independently, rather than relying on LLMs to drive advancements. He argued that while AI tools like ChatGPT have received significant attention, the real potential lies in agents. ‘Has the AI taken over? No. Has AI cured cancer? No. Is AI curing climate change? No. So we have to keep things in perspective here,’ he stated. Salesforce provides both prebuilt and customizable AI agents for businesses looking to automate customer service functions. ‘But we are not at that moment that we’ve seen in these crazy movies — and maybe we will be one day, but that is not where we are today,’ Benioff stated during the podcast.”
Someday, he says. But it would seem the race is on. Gairola notes OpenAI is poised to launch its own autonomous AI agent in January. Will that company dominate the autonomous AI field, as it has with generative AI? Will the new bots come equipped with bias and hallucinations? Stay tuned.
Cynthia Murrell, December 13, 2024
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