AI: Meh.
March 19, 2025
It seems consumers can see right through the AI hype. TechRadar reports, “New Survey Suggests the Vast Majority of iPhone and Samsung Galaxy Users Find AI Useless—and I’m Not Surprised.” Both iPhones and Samsung Galaxy smartphones have been pushing AI onto their users. But, according to a recent survey, 73% of iPhone users and 87% of Galaxy users respond to the innovations with a resounding “meh.” Even more would refuse to pay for continued access to the AI tools. Furthermore, very few would switch platforms to get better AI features: 16.8% of iPhone users and 9.7% of Galaxy users. In fact, notes writer Jamie Richards, fewer than half of users report even trying the AI features. He writes:
“I have some theories about what could be driving this apathy. The first centers on ethical concerns about AI. It’s no secret that AI is an environmental catastrophe in motion, consuming massive amounts of water and emitting huge levels of CO2, so greener folks may opt to give it a miss. There’s also the issue of AI and human creativity – TechRadar’s Editorial Associate Rowan Davies recently wrote of a nascent ‘cultural genocide‘ as a result of generative AI, which I think is a compelling reason to avoid it. … Ultimately, though, I think AI just isn’t interesting to the everyday person. Even as someone who’s making a career of being excited about phones, I’ve yet to see an AI feature announced that doesn’t look like a chore to use or an overbearing generative tool. I don’t use any AI features day-to-day, and as such I don’t expect much more excitement from the general public.”
No, neither do we. If only investors would catch on. The research was performed by phone-reselling marketplace SellCell, which surveyed over 2,000 smartphone users.
Cynthia Murrell, March 19, 2025
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