Oracle Adds RightNow to Its Cloud Collection
February 21, 2012
Remember when Oracle was grousing about the cloud. Well, the company has gone bonkers for digital meteorology, excelling in cloud moves.
Have you been wondering what Oracle will do with RightNow? Oracle purchased the maker of cloud-based customer service software last fall for about $1.5 billion. ComputerWorld reports, “Oracle Outlines Plans for RightNow Integration.” Writer Chris Kanaracus checked out an Oracle webcast on the subject; he states:
Oracle executives outlined the company’s bid to reinvent the notion of CRM (customer relationship management) software, discussing how RightNow’s applications will work as part of a continuum involving Oracle technologies for e-commerce, natural language search, customer segmentation and other areas, many of which it also procured through acquisitions.
Specifically, RightNow’s applications will fit at the end of the customer experience chain, tracking product usage, maintenance, and recommendation scenarios. Before that, Oracle has the life of a sale covered. FatWire helps consumers research purchase decisions; Social Network and Siebel Marketing help target marketing endeavors; Endeca provides search technology used to find a product; and ATG Commerce furnishes the e-commerce foundation to complete the purchase. The company’s financial and supply chain software follow, leading the transaction to RightNow’s doorstep.
Oracle intends to make these integrations very soon, though no date has been given.
Founded in 1997, RightNow operates out of Montana with a client roster that is almost 2,000 organizations strong. It’s official mission: to “rid the world of bad experiences.” Now that’s the way to aim high. With Oracle’s acquisition of the quirky Taleo, storm fronts are on the move.
Cynthia Murrell, February 21, 2012
Sponsored by Pandia.com
A Look at DynamoDB from Amazon
February 20, 2012
We’ve found a useful write up with useful links in Paperplanes’ “A Tour of Amazon’s DynamoDB.”
DynamoDB is Amazon’s distributed data store. This is a distributed database. It lives in the cloud and appears to leap frog Google and Microsoft in a key solution space.
Billed as fast, reliable, andcost-effective, DynamoDB is a NoSQL database service is tailored tofit Internet-scale applications. It was built on lessons Amazonlearned from Dynamo, the scalable storage system it created in 2007 tomeet its own needs. Writer Mathias Meyer spells out the purpose ofhis article:
Time to take a good look at what it has to offer, how that works outin code, and to make some wild guesses as to what’s happening underthe covers. . . .My goal is not to outline the entire API and its full set of options,but to dig into the bits most interesting to me and to show someexamples. . . . I’m focusing on the effects DynamoDB has on you, theuser. We’ll look at API, general usage, data model and what DynamoDB’sfeature generally entails.
Meyer goes on to examine those points and much more. Even if thearticle weren’t full of useful information, it would be worth a peekif only for the links at the end, under Resources. Check it out.
Cynthia Murrell, February 20, 2012
Sponsored by Pandia.com
Lucid Imagination Dives into the Cloud
February 9, 2012
Continuing to reap the benefits of investment in open source, Lucid Imagination has just launched its cloud contender. Marketwire reports, “Lucid Imagination ‘Search-as-a-Service’ Powers Flexible, Cost-Effective Enterprise-Wide Data Discovery.” Like the company’s enterprise version of LucidWorks 2.0, the cloud-based version builds on Apache Lucene/Solr. The write up explains:
“LucidWorks Cloud helps businesses of all sizes conquer even the most daunting data and business quandaries by rapidly firing up cost-effective, flexible, and scalable enterprise search applications that help users find the information they need, when they need it. More than 30 companies used the pre-release version of LucidWorks Cloud, shaping the new product to meet even the most rigorous demands of cloud-based enterprise search.”
Both versions of LucidWorks add a lot of features to their open source foundations, like an improved user interface, monitoring and reporting tools, and an open connector framework that bridges to alternative data sources.
Founded in 2007, Lucid Imagination focuses exclusively on Apache Lucene/Solr search technology. Eight out of the 30 core committers to that open source project work for Lucid. The company also offers free developer software. Many of its clients around the world are huge household names, like AT&T, Ford, and The Smithsonian, to name just a few.
Cynthia Murrell, February 9, 2012
Sponsored by Pandia.com
Amazon Embraces Flexibility
January 29, 2012
Amazon’s latest product Elastic Network Interface (ENI) seems to provide some additional options and flexibility to users and could prove especially beneficial for enterprise users. According to the ZDnet UK Blog article “Amazon Separates Servers From IP Addresses.” “
Amazon Web Services has released a product that separates its rentable servers — ‘instances’ — from their IP addresses. “ The new products will only work with instances that are in Amazon Web Services’ Virtual Private Cloud (VPC) product. A post by Amazon on its blog states:
Today we are adding additional flexibility to EC2 instances running in the Virtual Private Cloud. First, we are teasing apart the IP addresses (and important attributes associated with them) from the EC2 instances and calling the resulting entity an ENI… Second, we are giving you the ability to create additional ENIs, and to attach a second ENI to an instance.
Though this provides customers with some attractive options one can’t overlook the surging costs on Amazon. It will be interesting to see how long they control their bulging budget while continually to produce innovative products and keep their customers happy. Amazon continues to demonstrate that it poses a threat to Apple and Google. eBay? Already stung by Amazon.
April Holmes, Janaury 29, 2012
Sponsored by Pandia.com
Gartner Predicts a Volatile Year for the IT Industry
January 21, 2012
Technological innovation and the creation of media tablets and advances in mobile is having a disruptive impact on many industries. Taume recently reported on a predictive Gartner study for the IT industry in the article “Gartner Identifies Top Vertical Industry Predictions for IT Organizations 2012 and Beyond”
According to the article, Gartner’s annual Predicts research on industry trends features 15 strategic planning assumptions that CIOs, senior business executives and IT leaders should factor into their enterprise planning and strategy-setting initiatives.
Kimberly Harris-Ferrante, vice president and distinguished analyst at Gartner said:
“Many industry business models will be challenged through 2015 as customers continue to adopt an always-connected digital lifestyle and market competitors exploit emerging technologies to achieve business growth and success. Cloud computing and social media will continue to provide industries with new avenues for effective customer communication and engagement, facilitating increased revenue and sustainable interaction with key customers.”
It looks like 2012 is going to be a volatile year unless IT companies use the Gartner study predictions to effectively align their business practices with the needs of customer base and partner organizations.
Jasmine Ashton, January 21, 2012
Inteltrax: Top Stories, December 26 to December 30
January 2, 2012
Inteltrax, the data fusion and business intelligence information service, captured three key stories germane to search this week, specifically, ways in which some are misusing big data analytics in the market today.
One story, our feature this week, “Real Estate Market Missing Out on Analytic Help” detailed the many ways in which the housing market could be aided by analytics, but is not taking advantage of.
One of the most important stories we’ve written was “Consumer Analytics Not a Strong Investment” which helps analytic software buyers avoid limited programs that will be no help to them.
Finally, we focused on how a lot of cloud analytic offerings don’t make security and customer service a priority in our story: “Accountability Should Be Top Priority for Cloud Analytics.”
Usually, we focus on the uplifting, exciting side of this growing market. However, big data analytics also has its downside, which deserves some light. We try and keep our coverage balanced, in order to give our readers the best overview.
Follow the Inteltrax news stream by visiting www.inteltrax.com
Patrick Roland, Editor, Inteltrax.
January 02, 2012
ZyLAB on Disorganization
January 2, 2012
We look at the enterprise search forum on LinkedIn.com occasionally. We have noticed that “problems” are a big part of the discussion. If you are struggling with search challenges, you may want to consider that disorganization is an issue.
The ZyLAB blog CodeZED’s new piece about “Legacy Data Clean-up for Email, SharePoint, Audio and More” is making it very clear that most organizations are ignoring records management, policy, and governance until the last minute when it is often too late. But to what end? We learned:
Exchange server mailboxes and PST repositories are not designed for, and should not be used as, document archives—but they often are. . It is very easy for users to retain their emails, resulting in e-mail archives (PSTs) that rapidly swell to GBs of information. Problems fester because the information in these PST folders is often completely unstructured. For example, potentially sensitive human resources-related e-mails (such as performance reviews or confidential financial or medical information) are frequently in the same collection (i.e. Sent Mail) as other, unrelated messages.
It’s important to create folders and subfolders and make sure that your business utilizes software that relegates where an email is to go from the start. Keep everything organized, backup is key. When using SharePoint governance and organization is the key to a healthy happy system.
The same problems email faces are prevalent elsewhere. Always archive projects and individual documents based on your companies set of policies. Don’t deviate too often or it creates a jumbled mess that is more costly to untangle than it would have been to just do it correctly the first time.
Organization is the key.
Leslie Radcliff, January 2, 2011
Sponsored by Pandia.com
The Cloud Competition Storms between Google and Microsoft?
December 2, 2011
I recently read two articles discussing the competition that’s heating up between Google’s cloud services app and Microsoft.
According to a Wired Enterprise story “Google Vs. Microsoft: Not All Clouds are Created Equal” Google’s cloud technology has caused companies like Oracle and Microsoft, that have historically been on-premise companies to begin to change their ways. This is due to the fact that some of their chief officers have left to join Google and the company spent two days pitching its ever-growing collection of enterprise services to 350 businesses that were interested in adopting their business model.
According to the article Google is amping up customer support too:
“Google is now offering round-the-clock phone support for all issues involving the core services in its Google Apps suite, and then David Girouard — the man who essentially founded Google’s enterprise operation — unveiled some new tools for managing smartphones that use Google Apps. But these additions served Google’s larger message: that its web-based services are more flexible and reliable than traditional “on-premise” software — or even the cloud services now offered by the likes of Microsoft and Oracle.”
While this article makes Google’s cloud technology look like it’s on the cutting edge, Microsoft is trying its darndest to compete with the search giant.
According to “Microsoft Take a Fight to Google Over Cloud App Defections” Microsoft has come out with a team called “Google Compete” to try and convince people to stay with office and not deflect to Google cloud apps.
Tony Tai, a senior program manager at Microsoft said:
“In the case of Google, we find it quite common that their consumer-oriented approach falls short of meeting enterprise customers’ needs, thus providing an opportunity for us to win the customer. The wise words of Benjamin Franklin often apply: ‘The bitterness of poor quality remains long after the sweetness of low price is forgotten.”
Ouch! when did things get so ugly? and where has the civility gone?
Jasmine Ashton, December 2, 2011
Sponsored by Pandia.com
The Cloud Competition Gets Ugly Between Google and Microsoft
November 30, 2011
I recently read two articles discussing the competition that’s heating up between Google’s cloud services app and Microsoft.
According to a Wired Enterprise story “Google Vs. Microsoft: Not All Clouds are Created Equal” Google’s cloud technology has caused companies like Oracle and Microsoft, that have historically been on-premise companies to begin to change their ways. This is due to the fact that some of their chief officers have left to join Google and the company spent two days pitching its ever-growing collection of enterprise services to 350 businesses that were interested in adopting their business model.
In addition to this, the article states:
“Google is now offering round-the-clock phone support for all issues involving the core services in its Google Apps suite, and then David Girouard — the man who essentially founded Google’s enterprise operation — unveiled some new tools for managing smartphones that use Google Apps. But these additions served Google’s larger message: that its web-based services are more flexible and reliable than traditional “on-premise” software — or even the cloud services now offered by the likes of Microsoft and Oracle.”??
While this article makes Google’s cloud technology look like it’s on the cutting edge, Microsoft is trying its darndest to compete with the search giant. ??
According to “Microsoft Take a Fight to Google Over Cloud App Defections” Microsoft has come out with a team called “Google Compete” to try and convince people to stay with office and not deflect to Google cloud apps.??
Tony Tai, a senior program manager at Microsoft said:??
“In the case of Google, we find it quite common that their consumer-oriented approach falls short of meeting enterprise customers’ needs, thus providing an opportunity for us to win the customer. The wise words of Benjamin Franklin often apply: ‘The bitterness of poor quality remains long after the sweetness of low price is forgotten.”??
Ouch! when did things get so ugly? and where has the civility gone?
Jasmine Ashton, November 30, 2011
Thanks Be For A Guide to SharePoint Server 2010 Search
November 24, 2011
To understand SharePoint’s FAST Search Server, it’s smart to work your way up by first understanding SharePoint Server 2010 Search. “Configuring Enterprise Search in SharePoint 2010” is a useful guide that covers search features and has lots of screen shots. A handy flow chart visualizes the following:
“SharePoint 2010 search architecture is made up of the Crawler, Indexing Engine, Query Engine and the User Interface and Query Object Model. We now have greater flexibility and expandability with our search design in 2010 and can setup not only multiple Query Servers but can now scale out our Index server and add multiple instances.”
Savvy businesses know the benefits of collaborative content management with integrated search – add access to the constantly growing information in the Cloud, and company knowledge gets a big boost. For those needing a deeper solution that has the ability to answer enterprise search needs in the cloud, you may want to explore Mindbreeze.
Their information pairing technology results in a complete overview of a company’s knowledge, merging enterprise information with Cloud information.
Sara Wood, November 24, 2011
Sponsored by Pandia.com
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