Information Retrieval: Experience and Fantasy
April 15, 2015
I read “Cynicism and Experience.” I am retired, and I spend my days FURminating my ageing white boxer.
As I brushed, I recalled a statement in Gulliver’s Travels. You know, Swift, Jonny Boy, who wrote:
This made me reflect, how vain an attempt it is for a man to endeavor to do himself honor among those who are out of all degree of equality or comparison with him.
Heartened, I then scanned some of copious flows of content from my Overflight system, which keeps me posted on information germane to search and content processing.
The system displayed a link to an article which urges me to use my experience in a non cynical way. I suppose Jonathan Swift’s first tutor told him to knock off with the characterizations of those who fell under his gaze.
He did not.
And, to be truthful, I am not likely to change my approach either.
The write up, which is the work of a person who seems to be much younger than I, recognizes that there are a few, not many, but a few benefits of having experience. In my case, I started work after I graduated from college in 1966 and have been chugging along through graduate school and beyond for—let’s see, what is the tally?—49 years.
I find the admonitions of those more youthful than I interesting. For example, I learned:
It can be fun to be the wise elder telling legends of the great monster you barely escaped in your younger days.
Yep, it is. The good news is that I have a wealth of information upon which to draw. The bad news, for those whom I find as “interesting” produce a cornucopia of triggers.
I also learned:
If you don’t share experience with others, your effectiveness will never scale beyond your own efforts. If you impart your battle scars on others without considering the circumstances in which they were inflicted, people who believe you will miss out on awesome things. The challenge of the experienced developer is to pass on wisdom without passing on dogma, but most developers think their personal experience should be enshrined as a best practice.
I have a tutor. My tutor winces each time I translate one of my observations into her native language. She said yesterday, “You should not reference the characters in the dialogs as drug dealers.”
Okay, I understand. When she is not working with me three times a week, she helps children, lost souls, and victims of assorted disasters.
I find the contrast between our world views a reminder that the ability to identify lessons, cautions, and warning signs a skill not everyone possesses.
Consequently I approach the content I monitor with a variation on my instructor’s selflessness. For example, I point out that Watson is an expensive effort that has essentially a low probability of hitting the revenue goal of $10 billion by 2020. I find the craziness of search and content processing firms funny. Explanations of how such and such technology can process “all an organization’s information” are my equivalent of the Three Stooges’ routine involving assorted face slaps. I often get tears in my eyes when I read the puffery on the LinkedIn enterprise search discussions. One amusing incident involves a new hire pontificating about the future of his company which has burned through $20 million plus and has been trampled by another outfit in the manner of Real Madrid defeating Granada.
The write up includes a puppy break. I like this type of puppy because it demonstrates what is beneath the surface of the entitlement-style approach of many ever so young experts, analysts, and commentators. Perhaps callow is a better word? No, jejune. I quite like jejune.
I found this passage suitable for presentation in a Typeslab graphic:
Imagine yourself as a wise elder, bitten once before by a project that used the Ook! programming language. The project was to build a social network specifically for people who hate social networks. You used the web framework Ook! on Oreos, but even then it turns out a language built around manually moving pointers around an array using grunts made it hard to build a modern web application. The project failed, and you learned.
Yes, imagine:
My mind generates an image of an unmarried teacher with the glorious name Miss Soapes. Yes, Ms. Soapes. She was good at giving me and everyone in her charge “advice.” I listened to her and rejected that which did not match my approach. She struck me as out of touch with reality. You know. The real world of conniving, disrespectful, sometimes cruel seventh graders.
I do not recall anyone in our seventh grade class heeding her suggestions which did not match the zoom zoom world of 1956. Oh, wait. Yes, there was one person who followed Miss Soapes’ plan for life. Lois had much promise but it ended in repetitive life abuse. Sad. Lois, like Miss Soapes, was sure of herself, but uninformed.
Call me prescient, but I have had an effective early warning system for advice delivered with apparent reasonableness. Yes, ex cathedra. Yes, a chimerical throne.
In the write up, the kicker for me was this statement:
The difference between saying “I used X and it sucked” and “I used X for Y and it didn’t work out because of Z” is the difference between becoming experienced and simply growing cynical. Be experienced, not cynical.
Nah, I want to to make the message clear.
Keeping parents happy or vendors who foist questionable software upon clueless customers does not interest me. I tolerate with difficulty those who want every child to get a gold star and an A for effort.
Yes, puppies. How lovable.
The puppy with the teeth probably got the most food. I quite like the author’s word choice. “Sucked” has a Miltonic touch. How better to convey a nuance that with “sucked.”
I wish there were a FURminator for some other modest problems in life.
Stephen E Arnold, April 15, 2015
Enterprise Search and Marketers: Think Endpoint Computing
April 9, 2015
I have to hand it to the mid tier consultants. Just when I thought the baloney about enterprise search had begun to recede, I learned I was wrong. That puts me in my place.
Search is now “endpoint computing.” I know this because I received an email from the incubator-spawned X1 search company. I have tested X1 over the years, and I have come to think neutral thoughts about the company’s administrative options and its interface.
The method of communicating with me was a somewhat dry email that began with the salutation, “Hello.”
The email offered me a report by the ever fascinating Gartner Group. The point of the email is that X1 is a cool vendor. That’s nice. Curious I clicked on the link and was redirected to this page:
Okay, a lead generating system. I filled out the information and then I received another email. This one was a bit more serious.
The author, an earnest person named “Janice” wanted to speak with me to discuss my search requirement. Furthermore the person looks forward to speaking with me about “unified search and discovery for virtual, cloud, and hybrid environments.” X1 was founded in 2003and has experienced several management changes, which is common in the “unified search and discovery for virtual, cloud, and hybrid environments” market.
What makes X1 cool? To answer the question I had to read the Gartner Report, a task which I know is a chore.
The idea is that search is now endpoint computing. Okay. I guess. The report reassures me that the information in the report is not an “exhaustive list of vendors.” That’s good because in the report there are five companies mentioned:
- Login Consultants, a workspace consultant, but I don’t know what this term means
- Tanium, a company offering endpoint security and systems management, which strikes me as a consulting outfit
- X1, a search and retrieval vendor offering desktop search, eDiscovery, and enterprise search
- Kaviza (a where are they now company which puzzles me) a virtualized desktop outfit now owned by Citrix
- Framehawk (another where are they outfit), a company in the high definition user experience business (I have no idea what this means). Apparently Citrix does because Citrix also acquired Framehawk.
Quite an eclectic list. I remember when I worked at Ziff Communications in Manhattan. I listened to a group of editors working up a list of top trends over lunch. So much for methodology. The approach produced a somewhat eclectic list which was, in my opinion, of little value. The list was silly. But these were professionals. Who was I?
So the Gartner list is neither exhaustive nor coherent from my point of view.
What’s cool about X1 search as endpoint computing?
According to the mid tier consulting firms’ authors, X1 is cool because:
“Implementing VDI that provides a user experience that’s equal or superior to a distributed PC environment has been a huge challenge for organizations. While much of the innovation in the VDI space over the past few years has been focused on reducing cost and complexity, some vendors, like X1, have concentrated on removing barriers or exceptions that make VDI a compromise rather than a business enabler.” (page 3)
In the context of the firms profiled by Gartner’s “expert, the explanation of the X1 cool factor baffles me. I am not confused. I just don’t know what Gartner is trying to communicate.
I have several thoughts running through my head:
First, Gartner obviously has a financial model in place that makes it possible for the mid tier consulting firm to crank out analyses that seem to be authoritative. On closer inspection, the terminology and the information provided are not particularly useful. Does Gartner write these for free and allow the “cool” vendors to distribute these analyses for free? Why do I get a copy for free? Hmmm.
Second, there are obviously companies which value the Gartner endorsement even if it is not exactly clear what the message is. These companies—specifically X1—have seized upon the Gartner report as a way to generate leads and sales. I have no problem with that, but sending information that makes sense would appeal to me more than what I perceive as “information free” commentary.
Third, I continue to worry about the chance for meaningful discourse about the relative merits of information retrieval systems. The presentation of vendors in the context of buzzwords does little to convince me of the merits of X1 or the credibility of Gartner Group. I suppose that is why there are blue chip consulting firms and mid tier (azure chip) consulting firms. One good point: Unlike IDC’s Dave Schubmehl, the report was not $3,500 available on Amazon with my name slapped on as the “author.”
Score one for Gartner’s merrie band.
Stephen E Arnold, April 9, 2015
Are You Ready for EAPAASW?
March 31, 2015
I saw a tweet about a new report from a mid tier consulting firm. I was interested because a former employee suggested that the company was “virtual.” None of the McKinsey/Booz Allen walnut paneling or assistants with cool accents. Folks work from Starbucks, home, or a tomb silent Barnes & Noble I assume.
The write up is “Magic Quadrant for Enterprise Application Platform as a Service Worldwide.” I am into magic. I believe in the tooth fairy. I know that there are pots of gold at the end of every rainbow.
But I was surprised to learn about EAPAASW. I think the idea is that cloud computing makes it possible to use Amazon, Google, or Salesforce instead of on premises implementations of hardware and software. I think that the idea is reasonably well accepted.
According to the report I saw, the mid tier consulting firm sees the world from a different perspective. I suppose I would too if I had to pay a mortgage, save for a child’s college fund, and make it through the day as a high powered technology expert. The segment I marked was:
Application infrastructure functionality, enriched with cloud characteristics and offered as a service, is platform as a service (PaaS). Gartner refers to it more precisely as cloud application infrastructure services. Application platform as a service (aPaaS) is a form of PaaS that provides a platform to support application development, deployment and execution in the cloud. It is a suite of cloud services designed to meet the prevailing application design requirements of the time, and, in 2015, includes mobile, cloud, the Internet of Things (IoT) and big data analytics innovations.
This paragraph is chock full of buzzwords. And it sounds almost important with the Internet of Things, design requirements, and the hook “application infrastructure services.”
Now who are the big dogs in this kennel? Salesforce and Microsoft are the leaders. I find this interesting. Poor old Google is relegated to challenge status. Really? A challenger. Hmm.
The niche players are interesting because I recognized only one company in this group: Zoho. The others are essentially new to me. How many of these do your recognize as the niche players in this EAPAASW space? Engine Yard? OutSystems? CloudControl? NTT Communications? OrangeScape? Quite a mixed bag. I wonder if NTT Communications knows that it is a niche player against the likes of OrangeScape?
But who are the visionaries? This is a fascinating list because it mixes some large and confused outfits who are not in the Marco Polo category from my vantage point in Harrod’s Creek. check out these firms: IBM and SAP are visionaries?
But there are some others who can define the future; for example, Indra gnubila? Okay. Indra gnubila. Interesting. I wonder if IBM and SAP know much about that outfit or Mendex or MIOsoft for that matter? RedHat makes the list as does the ever sharp eyed Software AG. And what about Progress Software? Yep, still around. Still low profile. I think that outfit made a run at search and content processing and fell on its sword.
There is an interesting omission. Where is the modest outfit Amazon? Where is the giant and somewhat confused Hewlett Packard?
If you need to know about EAPAASW, check out this report. If the link goes bad, well, that’s life. On the other hand, if you find a report that makes Google a challenger and IBM a visionary, you may want this document now. If you are interested in the next big thing, Gartner has identified outfits which are likely to make your really wealth when you invest in them. I wonder if I can invest in Indra gnubila, which may not be exactly like Google. (See Gnubila.)
Quite a remarkable document from a mid tier consulting firm. Dave Schubmehl’s recycling of my research under his name on Amazon now faces a challenge in work from another mid tier firm. What’s next, experts?
Stephen E Arnold, March 31, 2015
Great Moments in Mid Tier Consulting: The Apple Watch
March 21, 2015
Short honk: I couldn’t resist. I read “Apple Watch Is Like an Invasive Weed Says Gartner.” The idea is that Apple identifies a market (an ecosystem) and then acts like kudzu or a killer carp. Here’s a passage from the Register I highlighted:
Hetu [a Gartner “expert”] says Apple Pay and the Apple Watch are Cupertino’s new invaders, with the latter gadget set to “further revolutionize how consumers are influenced to purchase and their paths to making purchases.”
Colorful. Now let’s see if the Apple Watch is digital kudzu. I know that Gartner has one English major operating as a “search expert.” It seems another Gartner “wizard” is vying for the moniker of “Chief Metaphorist.”
Kudzu is a good way to characterize the thinking of mid tier consulting firms desperate to close deals, keep their jobs, and forget that outfits like McKinsey, Bain, and BCG may be out of reach. A happy quack to King County Government for the image.
Well, if it sells work to those with cash. More power to the mid tier crowd. (Will Dave Schubmehl, who sold a report with my name on it for $3,500 on Amazon, and his cohorts at IDC move beyond recycling and into the realm of poetry?)
Stephen E Arnold, March 21, 2015
IDC and Forrester: New Partnership, New Confusion among Mid-Tier Consultants?
March 17, 2015
I received this interesting email this morning (March 16, 2015).
Notice the logo. The email is from IDG Connect based in Staines, Middlesex, UK. Now look at this headline:
Acquia Identified as a “Strong Performer” in The Forrester Wave™: Web Content Management Systems, Q1 2015
When I clicked on the hyperlink in the title of the email, look what I found:
This is a list of the promotions IDC seems to have done for its competitors. I thought that “real” consultants did not cross over into the pastures of other consulting firms. Obviously I am incorrect in this assumption.
That leaves me with the hypothesis that IDC is promoting Forrester’s “wave”—the me-too to Gartner’s Magic Boston Consulting Group Variant Quadrant without the Analytics—for content management.
Whoa, Nellie. I thought that IDC was one outfit, happily placed in Boston, America’s first city. Emerson, witch burning, Route 128, and the Big Dig. The marketing arm of IDG for this email comes from merrie old England. Is this content marketing and information shaping at a fairly interlocking level? What else do these mid tier consulting firms share? Client lists? Client problems? Content used without the permission of people like me who write stuff and then have it repurposed under a so-called expert’s name. (Yep, Dave Schubmehl again.)
Here’s what the email to me said:
We are pleased to announce that Acquia is a “Strong Performer” in The Forrester Wave™: Web Content Management Systems, Q1 2015. “Acquia’s standout features include the cloud strategy, solid content management and delivery functionality, and a strong developer community and component ecosystem.” Like Forrester, we believe that digital experience delivery is the strategic technology investment for every brand. Ready to see the results? Download your complimentary copy today.
As you may know, IDC’s Dave Schubmehl (remember him, the search wizard) sold my content on Amazon. Now it appears that I can get a free report via the IDC email for the ordinarily “real money” research from Forrester. Confused yet?
When I clicked on the Click Here button I received a copy of Ted Schadler’s “The Forrester Wave: Web Content Management Systems, Q1 2015 report. Here’s the link. Give it a while, but not promises: http://www.idgconnect-resources.com/rt.asp?I=5E892X4874X6&L=1627905
Who’s Forrester’s Ted Schadler? I have his photo.
A quick check online reveals that Ted Schadler has a Forrester blog called “Ted Schadler’s Blog.” He covers quite a few topics; for example, broadband, Web content management, Internet regulation, free Web publishing systems, and experience gaps. He is a bit of a Leonardo it seems, and he has some marketing in his DNA too.
Intrigued, I ran a query for his name and IDG/IDC. Mr. Schadler has been a speaker at IDG’s tony CIO conference. Mr. Schadler’s topic was described this way:
Collaboration across the C-suite and the challenge of transitioning to a digital enterprise will have a special focus at this year’s event, which also features opening keynotes by Tom Davenport, author of “big data @ work,” and Forrester Research’s Ted Schadler, author of “The Mobile Mind Shift.” The symposium concludes with an awards ceremony recognizing the 2014 CIO 100 winners.
I will try to keep track of what mid tier (what I call an azure chip) consulting firm is promoting other of the same ilk.
If I were paying for one consulting firm, would I check to make sure my firm’s private information does not leak? I sure would.
Stephen E Arnold, March 17, 2015
Big Data: Gartner Writes about Gartner Predictions
February 15, 2015
I want to make sure that you are sitting down. Take a deep breath. Okay, now you are ready to enter the twilight zone of predictions generated by a mid tier consulting firm. You can read the modern Michel de Nostradamus’ prophecies in “Gartner Predicts Three Big Data Trends for Business Intelligence.”
The heir to Nostradamus may don a more stylish type of garb when making predictions.
Here we go.
Prophecy I. Big Data will goose reinvention of business processes and products. I, for one, am looking forward to a new type of air travel. My recollection is that it has been unchanged for decades.
Prophecy II. Data brokers will thrive. Okay, intermediaries. Sounds good in except that disintermediation seems to be the trend if the research for CyberOSINT is on the beam.
Prophecy III. I am not sure what this means. Here’s the sentence which caused my personal Yugo’s wheels to spin.”By 2017, more than 20% of customer facing analytic deployments will provide product tracking information leveraging IoT [the Internet of Things].”
Here in Harrod’s Creek, we don’t think too much about prophesies. The future is a slippery fish. For Gartner, their “experts” wear Glacier Glove Ice Bay Fishing Gloves. I wonder if this prophecy was left on the floor of the fish prep room:
Volcanic fire from the center of the earth
will cause trembling around the new city:
Two great rocks will make war for a long time.
Then Arethusa will redden a new river. Source.
Stephen E Arnold, February 15, 2015
Digital Imaging: An IDC Estimate Misses the Mark
February 6, 2015
Digital imaging is getting bigger. I came across this interesting factoid in LensVid:
Predicting the future of the camera market proved challenging in the past – IDC (the American market research, analysis and advisory firm) failed to predict what will happen to the mirrorless camera market. In 2012 they concluded that in 2014 we will see no less than 13 million mirrorless cameras sold worldwide. Only 3 million mirrorless cameras were actually sold…
For the full run down on digital photography in 2014, navigate to “LensVid Exclusive: What Happened to the Photography Industry in 2014?”
Next time someone tosses mid tier consulting firm predictions your way, perhaps you should let them pass on by.
Stephen E Arnold, February 6, 2015
IDC and BA Insight: Cartoons and Keyword Search
January 31, 2015
I kid you not. I received a spam mail from an outfit called BA Insight. The spam was a newsletter published every three months. You know that regular flows of news are what ring Google’s PageRank chimes, right?
Here’s the missive:
The lead item is an invitation to:
Unstructured content – email, video, instant messages, documents and other formats accounts for 90% of all digital information.
View the IDC Infographic:
Unlock the Hidden Value of Information.
With my fully protected computer, I boldly clicked on the link. I don’t worry too much about keyword search vendors’ malware, but prudence is a habit my now deceased grandma drummed into me.
Here’s what greeted me:
Yep, a giant infographic cartoon stuffed with assertions and a meaningless chunk of jargon: knowledge quotient. Give me cyber OSINT any day.
The concept presented in this fascinating marketing play is that unstructured content has value waiting to be delivered. I learned:
This content is locked in variety locations [sic] and applications made up of separate repositories that don’t talk to each other—e.g., EMC Documentum, Salesforce.com, Google Drive, SharePoint, et al.
Now it looks to me as if the word “of” has been omitted between “variety locations”. I also think that EMC Documentum has a new name. Oh, well. Let’s move on.
The key point in the cartoon is that “some organizations can and do unlock information’s hidden value. Organizations with a high knowledge quotient.”
I thought I addressed this silly phrase in this write up.
Let me be clear. IDC is the outfit that sold my information on Amazon without my permission. More embarrassing to me was the fact that the work was attributed to a fellow named Dave Schubmehl, who is one of the, if not the premier, IDC search expert. Scary I believe. Frightful.
What’s the point?
The world of information access has leapfrogged outfits like BA Insight and “experts” like IDC’s pride of pontificators.
The future of information access is automated collection, analysis, and reporting. You can learn about this new world in CyberOSINT: Next Generation Information Access. No cartoons but plenty of screenshots that show what the outputs of NGIA systems deliver to users who need to reduce risk and make decisions of considerable importance and time sensitivity.,
In the meantime, if you want cartoons, flip through the New Yorker. More intelligent fare I would suggest.
How do you become a knowledge quotient leader? In my opinion, not by licensing a keyword search system or buying information from an outfit that surfs on my research. Just a thought.
Stephen E Arnold, January 31, 2015
If an IDC Tweet Enters the Social Stream, Does Anyone Care? I Do Not.
December 31, 2014
This is a good question. The Twitter messages output by Beyond Search are automated. We know that most of these produce nothing substantive. But what about Tweets by an IDC search expert like Dave Schubmehl. You may recognize the name because he sold a report with my name on it for $3,500 on Amazon without my permission. Nifty. I don’t think of myself as a brand or fame surf board, but it appears that he does.
My Overflight system noted that since September 22, 2014, Mr. Schubmehl or an IDC software script generated 198 tweets if I counted correctly. There were quite a few tweets about BA Insight, a search vendor anchored in Microsoft SharePoint. I ask, “Is BA Insight paying for IDC to promote the brand?” I know that there may have been some brushes with IDC in the past. Whether for free or for fee, Mr. Schubmehl mentions BA Insight a half dozen times.
But Mr. Schubmehl is fascinated with IBM. He generated tweets about Watson, IBM “insights”, and IBM training 149 times. Perhaps IDC and Mr. Schubmehl should apply to be listed in the TopSEOs’ list?
Do McKinsey, Bain, and BCG consultants hammer out tweets about Watson? I suppose if the client pays. Is IDC and search expert Mr. Schubmehl in the pay-to-play business? If not, he has considerable affection for the IBM and its Watson system, which is supposed to be a $10 billion business in four or five years. I wonder how that will work out in a company that is playing poker with its financial guidance for the next fiscal year.
Stephen E Arnold, December 31, 2014
Mid Tier Consultants Try the Turkey Tactic
November 27, 2014
Entering 2015, the economy is not ripping along like some of the MBAs suggest. Life is gloomy for many keyword search, content management, and indexing system vendors. And for good reason. These technologies have run their course. Instead of being must have enterprise solutions, the functions are now utilities. The vendors of proprietary systems have to realize that free and open source systems provide “good enough” utility type functions.
Perhaps this brutal fact is the reason that search “expert” Dave Schubmehl recycled our research on open source software, tried to flog it on Amazon without my permission, and then quietly removed the reports based on ArnoldIT research. When a mid tier consulting firm cannot sell recycled research taken without permission for sale via Amazon for the quite incredible price of $3,500 for eight pages of information garbling our work, you know that times are tough for the mid tier crowd.
Are the turkeys the mid-tier consultants or their customers? Predictions about the future wrapped in the tin foil of jargon may not work like touts who pick horses. The difference between a mid tier consulting firm and a predictive analytics firm is more than the distance between an art history major and a PhD in mathematics with a Master’s in engineering and an undergraduate degree in history in my opinion.
Now the focus at the mid tier consulting firms is turning to the issue of raising turkeys. Turkeys are stellar creatures. Is it true that the turkey is the only fowl that will drown itself during a rain storm. My grandmother told me the birds will open their beaks and capture the rain. According to the Arnold lore, some lightning quick turkeys will drown themselves.
For 2015, the mid tier consultants want to get the Big Data bird moving. Also, look for the elegant IoT or Internet of Things to get the blue ribbon treatment. You can get a taste of this dish in this news release: “IDC Hosts Worldwide Internet of Things 2015 Predictions Web Conference.”
Yep, a Web conference. I call this a webinar, and I have webinar fatigue. The conference is intended to get the turkeys in the barn. Presumably some of the well heeled turkeys will purchase the IDC Future Scape report. When I mentioned this to a person with whom I spoke yesterday, I think that individual said, “A predictions conference. You are kidding me.” An, no I wasn’t. Here’s the passage I noted:
“The Internet of Things will give IT managers a lot to think about,” said Vernon Turner, Senior Vice President of Research at IDC. “Enterprises will have to address every IT discipline to effectively balance the deluge of data from devices that are connected to the corporate network. In addition, IoT will drive tough organizational structure changes in companies to allow innovation to be transparent to everyone, while creating new competitive business models and products.”
I think I understand. “Every”, “tough organizational changes,” and “new competitive business models.” Yes. And the first example is a report with predictions.
When I think of predictions, I don’t think of mid tier consultants. I think of outfits like Recorded Future, Red Owl, and Haystax, among others. The predictions these companies output are based on data. Predictions from mid tier consultants are based on a wide range of methods. I have a hunch that some of these techniques include folks sitting around and asking, “Well, what do you think this Internet of Things stuff will mean?”
Give me the Recorded Future approach. Oh, I don’t like turkey. I am okay with macaroni and cheese. Basic but it lacks the artificial fizz with which some farmers charge their fowl.
Stephen E Arnold, November 27, 2014
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